Customer Service Sales Representative, Data Entry

Stephen Lacey

*** ******* **, *********, *** York • 585-***-**** • *******************@*****.***

With over 25 years of experience in customer service, and delivery, I excel in customer education, and product delivery. Recognized for maintaining 100% customer service and achieving 110% of daily delivery targets within 6 months.

WORK EXPERIENCE

L&W Supply • Rochester • Feb 2022 - Present

Provider of building materials to Rochester and surrounding area. Delivery Driver • Full-time

Custom Courier Solutions/Forward Air Solutions • Western, Upstate NY, and the Southern Tier • Aug 2017 - Feb 2022

Delivery Driver

Makotek • May 2016 - Mar 2017

Equipment and Monetary Collector

Time Warner Cable • Jul 2015 - May 2016

Direct Sales Representative

New York Life • Sep 2013 - Jul 2015

Licensed Agent

Direct Energy • Apr 2013 - Sep 2013

Direct Sales Representative

Sentry Group • Oct 1991 - Jan 2013

Assembler and Packager

Safely delivered building materials using a boom truck, achieving a damage-free record and ensuring customer satisfaction.

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Maintained a flawless safety record while delivering items throughout western, upstate NY, and the southern tier with a class b license, ensuring zero accidents and damage, and fostering a safe work environment.

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Successfully managed equipment and monetary collections as a Time Warner Contractor, resulting in reduction in overdue accounts, leading to improved financial performance and reduced bad debt expenses.

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Door to door direct sales of Time Warner products while providing information about the numerous services Time Warner provides for customers.

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• Sold life insurance and investment annuities as a licensed agent

• Educated customers about the options and how to preserve their financial security through NYL products

• Work as direct door-to-door sales representative signing up new customers to Energetix Gas and Electric Worked in a team setting, assembling and packaging a variety of fireproof safes that are sold in the United States and other areas of the world

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Mentored new employees from diverse backgrounds, improving overall team efficiency and reducing error rate.

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EDUCATION

Certificate in Machining and Tooling

PDI-Professional Driving Institute

SKILLS

Assembling, Cold Calling, Customer Service, Diligent, Documentation, Efficient, Machining and Tooling, Open- minded, Sales, Team Building, Team Working Skills, Training, Trustworthy

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