Human Services Ph D

Tiffany E. Letlow, Ph.D., CRC

West Hempstead, New York 11552

*******.******@**********.*** • 516-***-****

QUALIFICATIONS SUMMARY

Motivated, passionate human services professional offering 20 years of real-world experience in the

field of human services (social and community services, specializing in education). A strong leader with

excellent communication, project management and mentoring skills.

Teaching and Developing People: Educate successfully inside and outside of the classroom.

Facilitate and maintain successful learning environments, assessing and evaluating progress and

providing necessary feedback. Impact students at all levels of learning – from high school to

master’s level.

Creating Educational Content: Assess the learning needs of master’s level clinicians and create

curriculum that addresses those gaps. Provide weekly educational sessions that successfully meet

those needs and encourage further development. Create curriculum and teach culturally diverse,

disadvantaged students to prepare them for the GED exam and/or vocational pursuits.

Measuring/Assessing Progress: Collect data and report outcomes of all program initiatives,

including data that relates to education, administration, budget and all aspects of compliance.

Organize assessment data to allow feedback from peers and superiors.

Key Strengths: Creating content that fosters learning; assessing and reporting progress; reporting

student outcomes and analyzing student data to determine needs; advising students on how to

achieve goals; staying updated on innovations and achievements in my field.

EDUCATIONAL BACKGROUND

Ph.D. in Human Services (specialization in Social and Community Services), 2012

CAPELLA UNIVERSITY, Minneapolis, Minnesota

M.S. in Education (specialization in Rehabilitation Counseling), 2001

HOFSTRA UNIVERSITY, Garden City, New York

B.A. in Psychology, 1996

HOFSTRA UNIVERSITY, Garden City, New York

Certified Rehabilitation Counselor (CRC), 2001

COMMISSION ON REHABILITATION COUNSELING CERTIFICATION

PROFESSIONAL EXPERIENCE

Tiffany E. Letlow, Ph.D., CRC

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HEART SHARE ST. VINCENT’S, Jamaica, New York

Division Director (2020 - Present)

Builds and leads a strong team that provides and coordinates excellent quality care, and healing to

children, and ensures that every one of the children on the caseload is living a nurturing, safe, and

permanent family as quickly as possible. Provides coaching and support to staff to reinforce quality

case practice with the future use of an evidence-based model. Provides formal and informal supportive,

programmatic and clinical supervision to each team member; holds formal individual supervision

weekly and team meetings on a monthly basis. Responsible for completing and submitting staff

evaluations; resolve and address staff issues; participate in hiring, disciplinary actions. Holds staff

accountable for strong performance. Ensures appropriate record-keeping including supervisory records.

Responds to case emergencies (after hours when necessary). Ability to collaborate across programs.

Review all Progress Notes, Court Reports, correspondence and other documentation, ensuring quality

and timely submission. Responsible for ensuring the timely and accurate submission of all forms and

documents required by Administration of Children’s Services. Ensures adherence to all city and state

mandates, including documentation of necessary contacts by caseworkers.

THE CHILD CENTER OF NEW YORK, Jamaica, New York

Program Director (2016 – 2020)

Oversee all facets of the program, including educational, data, advocacy and administrative services, to

achieve the overall goal of reuniting families and providing environments that support child growth and

education. Ensure the delivery of high-quality services by collaborating and strategizing with internal

and external stakeholders, including the Administration of Children’s Services. Monitor budget, audits

and all aspects of program compliance. Facilitate the 24/7 availability of clinicians and ensure their

ability to engage with all key participants and provide support to navigate systemic barriers to success.

Teach and train master’s level clinicians with weekly sessions to ensure compliance with program,

agency principles and the therapeutic analytic process. Assess and monitor individual progress and

provide necessary feedback. Assure appropriate documentation of clinical effort to allow for peer and

supervisory input, and to meet all reporting and communication needs of funding and referral sources.

Selected Contributions:

Met and exceeded program goals to increase education levels of adolescents

Reduced foster care placements and repeat incarcerations consistent with program goals

Assistant Program Director/Multi-Systemic Therapy (MST) (2015 – 2016)

Led overall program management, maintaining strong quality assurance and fidelity practices,

exercising Cognitive-Behavioral Therapy, Family Therapy and behavior-based treatment. Orchestrated

and oversaw weekly clinical consultation and provided weekly clinical supervision to the MST team,

evaluating and supporting the development of individual therapists. Collaborated with agencies and

referral sources to maintain strong referral flow and continuity of care.

Selected Contributions:

Consistently met program goals in family rehabilitation and multi-systemic counseling

Multi-Systemic Therapist (MST) Juvenile Justice Initiative (2012 – 2015)

Provided in-home intensive family therapy using the MST modality and the analytical process for a

period of 6 to 12 months for a caseload of up to six clients at a time. Evaluated each case on strengthbased perspective and developed and implemented weekly interventions to address the youth’s referral

behaviors by focusing on ecological systems that impact behavior (family, peers, school, community).

Implemented contingency management to treat adolescents with substance abuse behaviors.

Composed summaries of case progress, monthly probation reports and court reports.

Assistant Director/Coordinator, Youth Vocational Program (2009 – 2012)

Created education and vocational programs and curricula for culturally diverse youth ages 16-21 with

mental health diagnosis and disabilities. Educated students for GED exams and teach training courses

to youths entering the program. Administered exams, graded and assessed student progress, including

the initial administration of the TABE exam to determine GED eligibility and gauge probability of student

success within the program. Creatively counseled students to ensure they remained committed to their

personal goals and program requirements and acted as youth advocate for employment and internship

placement. Supervised program staff and monitored and assessed their professional development.

Director, Young Adult Internship Program (1-year grant-funded program) (2008 – 2009)

Developed youth internship program fostering, educational and vocational opportunities for

disconnected youth in underserved communities. Recruited, hired and supervised staff, conducting

performance evaluations and following up on performance issues. Oversaw all administrative aspects

of the program, including compliance with funding source, coordination of staff schedules, maintenance

of participant records and timesheets, monitoring of allotted budget and completion of monthly

statistics and reports.

Sr. Vocational Counselor, Youth Vocational Program (2001 – 2008)

Acted as case manager for clients ages 16-21 with various disabilities to strengthen their vocational and

social skills, self-esteem and overall mental health. Administered, scored and evaluated test batteries

for educational assessment to determine program eligibility, resulting in increased individual

achievement. Prepared clients for future career opportunities and systematically placed them into

competitive employment.

Selected Contributions:

Maintained a client base of 60+ adolescents in vocational counseling, resulting in positive

program outcomes and increased client referrals

Eliminated training costs for the agency by assuming responsibility for training new hires

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