Customer Service Entry Level
Resume:
Alba Bogran
Entry Level Assistant Supervisor
Las Vegas, NV 89103
************@*****.***
I am looking for an entry level job and would love to grow with the company. If assistant is available I would love to take that dutie on.
Authorized to work in the US for any employer
Work Experience
Lead PBX Operator
Valley Presbyterian Hospital
March 2006 to April 2017
WORK HISTORY
Education
High school or equivalent
Skills
• Hospital
• Multiline
• PBX
• Call Center
• Patient Service Experience
• Customer Service
• Microsoft Office
• Excel
• Microsoft Word
• Medical Terminology
• Microsoft Outlook
• Multi-line Phone Systems
• Medical Office Experience
• Clerical Experience
• Medical Scheduling
• Epic
• Medical Records
• Insurance Verification
• QuickBooks
• Office Administration
• Patient Care
• Medical Billing
• Data Entry
• HIPAA
• Supervising experience
• Spanish
• English
• Computer literacy
• Phone etiquette
• Microsoft Excel
• Microsoft Powerpoint
• Software troubleshooting
• Telecommunication
• Bilingual
• Communication skills
• Typing
• Organizational skills
• Office experience
• HIPAA
• Customer service
• Typing
• Clerical experience
• Hospital experience
• Order entry
• Supervising experience
• Windows
• Guest services
• Leadership
• Customer relationship management
• Team management
• Office management
• Telecommunication
• Mentoring
• Recruiting
Languages
• English & Spanish - Fluent
Certifications and Licenses
Fire Safety
December 2015 to December 2019
Driver's License
January 2000 to January 2022
Expired in California will be going to get the Nevada DL Assessments
Working with MS Word documents — Completed
June 2023
Knowledge of various Microsoft Word features, functions, and techniques Full results: Completed
Medical receptionist skills — Proficient
August 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Basic computer skills — Proficient
July 2024
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Administrative assistant/receptionist — Proficient June 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Office manager — Completed
September 2023
Scheduling and budgeting
Full results: Completed
Medical receptionist skills — Proficient
June 2023
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Customer focus & orientation — Proficient
August 2022
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Completed
August 2022
Identifying and resolving common customer issues
Full results: Completed
Customer service — Proficient
May 2023
Identifying and resolving common customer issues
Full results: Proficient
Call center customer service — Completed
August 2021
Demonstrating customer service skills in a call center setting Full results: Completed
Attention to detail — Completed
July 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Work style: Conscientiousness — Proficient
May 2023
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Work motivation — Proficient
July 2024
Level of motivation and discipline applied toward work Full results: Proficient
Attention to detail — Completed
May 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Data entry: Attention to detail — Completed
May 2023
Maintaining data integrity by detecting errors
Full results: Completed
Work style: Reliability — Proficient
March 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Sales skills — Proficient
July 2024
Influencing and negotiating with customers
Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
June 2023
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I can provide reference letters from my previous director’s and management.
Contact this candidate