Operations Manager Package Handler
Resume:
KEELAN SMALL
Operations Manager
RELEVENT WORK EXPERIENCE
Federal Express Ground
Olive Branch, MS
Operations Manager 09/2019 – Current
Leads and manages day-to-day operations for assigned staff of Package Handlers, ensuring safe & efficient package sortation.
• Analyzes operational performance through direct observation, interpretation of reports and collaborations with other stakeholders.
• Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals
• Investigates, resolves and/or escalates operations or staff issues as appropriate
• Responsible for training new employees on job duties and performance expectations and ensuring compliance with company policies and procedures and other training requirements, including training related to quality assurance, hazardous materials, personal and dock safety
• Engages and participates in the development of company safety strategies and programs; responsible for the implementation of those programs with fidelity
• Mentors and develops critical skill sets for new and/or less-experienced Operations Managers
Key Accomplishments
• Increased staff attendance rate by 34% through the implementation of various employee relations strategies
• Improved operational efficiency & completion by 26% for Q1, Q2 of 2021
• Fed Ex Ground Manager of the Month (February 2020 & October 2020) Federal Express Ground
Olive Branch, MS / Orlando, FL
Package Handler 04/2016 – 08/2019
Responsible for the physical loading, unloading and/or sorting of packages in a safe and efficient manner. Assist with warehouse operations and various other warehouse and dock-related tasks, including the loading and unloading trucks, shipping, and receiving, moving, managing, and tracking packages and assisting with transportation and distribution operations. Additional assignments have included positions such as Loader, Unloader, Scan Weigh and Key (SWAK), Facer, Switcher and rotated through other various warehouse areas.
CONTACT
• 1937 Merrimac
Southaven, MS, 38671
• *************@*****.***
SKILLS
Technical Skills:
• Logistics Management
• Transportation
• Inventory Analysis
• Forecasting
• Inventory Accuracy
Industry Knowledge:
• Distribution Logistics
• Warehouse Operations
• Supply Chain Management
Tools and Software:
• Oracle Reports
• MS Office/Suite
EDUCATION
University of Memphis
Business Management
Memphis, TN
08/2018 – 12/2019
Valencia College
Associate of Arts – Liberal Arts
Orlando, FL
08/2015 – 05/2016
PREVIOUS
EXPERIENCE
United Parcel Service - Memphis, TN
Package Handler
10/2014 – 01/2015
Shelby County Schools – Memphis, TN
General Warehouse Assistant
06/2014 – 07/2015
Contact this candidate