Customer Service Technical Support
Resume:
L I C E N S U R E
BRISTOL STUTTS
DELIVER DRIVER/TECHNICIAN
EXPERIENCE
AMAZON STERLING HEIGHTS, MI
October 2023- Present
Deliver Driver
Efficiently managed delivery routes to ensure timely and accurate delivery of packages.
Provided excellent customer service by addressing customer inquiries and concerns during deliveries.
Ensured the safe handling and delivery of all packages, maintaining a high level of accuracy.
Utilized GPS and other navigation tools to optimize delivery routes and increase efficiency.
Conducted pre- and post-trip vehicle inspections to ensure safety and compliance with company standards.
DCP MANUFACTURER DETROIT, MI
January 2021 – October 2023
Technician
Provided technical support and maintenance for manufacturing equipment and machinery.
Diagnosed and repaired mechanical and electrical issues to minimize downtime.
Assisted in the installation and setup of new equipment and technology.
Maintained detailed records of repairs, inspections, and maintenance activities.
Collaborated with team members to improve processes and enhance productivity.
IMS LOGISTICS CANTON, MS
March 2015-January 2021
Supervisor
Supervisor and manage a team of production workers, ensuring adherence to company policies, safety guidelines, and production standards.
Oversee daily production activities to meet schedules and maintain high-quality standards, adjusting workloads as necessary.
Ensure safety compliance by conducting regular safety audits and inspections, maintaining a safe working environment.
Monitor quality assurance processes, addressing any issues promptly to ensure products meet or exceed industry standards.
Track and report team performance metrics, providing feedback and implementing improvement plans as needed.
Identify training needs and conduct training sessions to enhance team members' skills and knowledge.
Resolve production issues such as equipment malfunctions and supply chain disruptions, collaborating with other departments for solutions.
Prepare and present regular reports on production performance, including metrics on efficiency, quality, and safety.
REFERENCES
Mr. Willie Powers
Manager
IMS LOGISTICS
MDOT CARD
June 2024 - Present
C O N T A C T
*************@*****.***
((313) 587- 1000
30027 Sharon Lane
Warren, MI 48088
SKILLS
Technical Support and Maintenance
Logistics and Route Management
Customer Service
Problem-Solving
Time Management
Attention to Detail
Contact this candidate