Customer Service Entry Level

David Moore

*********@****.*** 713-***-**** Houston, TX

SUMMARY

Dedicated team player with 5 years of experience in customer service and project coordination, seeking a role as an Entry Level Customer Service Assistant. Skilled in managing client intake, ensuring service excellence, and maintaining operational functionality. Experience in architecture of web projects and working with planners to enhance customer engagement and satisfaction.

WORK EXPERIENCE

Atkinson Law Group Houston, TX

Service Coordinator and Start-Up Web Designer Nov 2021 - Present

• Evaluate prospective clients for eligibility to receive cost-effective assistance with pro se legal filings.

• Manage client intake and coordination activities remotely using secure, high-speed, hard-wired internet infrastructure.

• Design and implement an interactive website for both mobile and desktop platforms using GoDaddy Web Builder. Cadillac Express Car Wash & Royal Auto Spa Houston, TX Greeter, Cashier, Membership Sales, Kiosk Troubleshooter, Floater, Tunnel Loader, Key Man

May 2022 - Feb 2023

• Managed customer reception and facilitated service selection by effectively communicating membership options.

• Conducted routine equipment inspections to ensure operational functionality and maintained cleanliness of the facility.

• Coordinated the vehicle loading process into the wash tunnel, ensuring a seamless start to the service experience. Car Spa Midtown Lube, Emissions, and State Inspection Houston, TX Driver on/Driver Off Jan 2022 - May 2022

• Assured expeditious and careful handling of vehicles, guaranteeing swift transition onto the conveyor belt for seamless service provision.

• Maintained exceptional service quality, catering to the needs of a discerning customer base with efficiency and attention to detail.

ALOAN Mortgage Houston, TX

Loan Officer Assistant (Temp), Houseman, Airbnb Nov 2021 - Jan 2022

• Supported Loan Officer in the origination of both conventional and government mortgage loans, ensuring a comprehensive understanding of loan products.

• Maintained a high level of customer service, effectively managing client expectations throughout the loan process.

• Streamlined communication and workflow between clients and the Loan Officer, enhancing overall efficiency and client satisfaction.

Ryan Automotive Glass & Collision Center Houston, TX Key Holder/Assistant Manager Jun 2021 - Oct 2021

• Managed daily operations and oversaw the processing of quote requests, ensuring accurate and timely responses to clients.

• Conducted comprehensive market research and assisted in securing an SBA loan, contributing to the financial stability and growth of the business.

Car Wash, Lube, Emissions & Inspections Houston, TX Driver on/Driver Off Mar 2021 - Jun 2021

• Loaded vehicles onto the conveyor with precision, maintaining a consistent flow and upholding service excellence for discerning customers.

• Adhered to stringent quality control measures, guaranteeing the safe handling and satisfaction of clients with premium vehicles.

Hami Motors Incorporated Houston, TX

General Sales, Service, and Online Marketing Manager Feb 2019 - Mar 2021

• Managed the company's online presence, ensuring a robust digital footprint that included maintaining a 100 percent response rate on customer inquiries through Yelp.

• Assisted in the refinancing and acquisition of new financing, supporting the owner in critical financial negotiations and processes.

EDUCATION

Alvin Community College

60+ hours Miscellaneous College Hours in General Studies, General Studies Alvin, TX

Jun 2016

Coastal Bend College

Automotive Electronics Certificate in Automotive Technology, Automotive Technology

Beeville, TX

Jun 2004

United States Air Force Academy

College Certificate in Basic Electronics, Basic Electronics Denver, CO

Jul 1981

Allen Academy

High School Graduate ROTC Captain in Military Leadership, Military Leadership Bryan, TX

Jun 1979

CERTIFICATIONS

OSHA 30 Present

Class 'C' / NON-CDL Driver's License Aug 2023

Top Secret Clearance

SKILLS

Account Management • Accounting • Administrative Experience • Auto Estimating • Automobile Recovery • Automotive Diagnostics • Automotive Repair • Blogging • Branding • Camera Car Operator • Cash Handling • Cashiering • Communication Skills • Computer Networking • Computer Operation • Content Creation • Customer Service • Data Entry • Debt Collection • Driving • English • Equipment Repair • Facebook Advertising • Factory Assembly • Food Preparation • Furniture Assembly • Furniture Parts Warehousing • Leadership • Maintenance • Manufacturing • Mentoring • Merchandising • Microsoft Excel • Microsoft Office • Military • Organizational Skills • Photography • Procurement • Purchasing • Quality Assurance • Quality Control • Remodeling • Restaurant Experience

• Retail Sales • Sales • Sales Management • Salesforce • Service Technician • Shipping & Receiving • Social Media Management • Stocking • Technical Support • Warehouse Experience • Warehouse Management • Web Design • Windows 365 • Multi-tasking • Independence • Organization

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