Technical Support It

Tevin Carter

Baton Rouge, Louisiana 225-***-**** ***************@*****.*** https://www.linkedin.com/in/tevin-carter-/ Recently completed an intensive IT program focused on developing skills in technical support to obtain the Google IT Support Professional certificate. 5+ years in technical support have led to developed skills in leadership, customer service, and communication.

RELEVANT SKILLS

Technical Support & Troubleshooting • Ticketing System • User Training & Support • Operating Systems Installation • Software Installation & Configuration • Customer Service • Windows • Linux • Domain Name System (DNS) • Networking • System Administration • Time Management • Problem Solving •Adaptability EDUCATION, CERTIFICATES, & CERTIFICATIONS

Merit America • Virtual 05/2023

Google IT Support Professional Certificate (Obtained 08/2023)

● Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification

Additional Skill Development

● Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts

RELEVANT EXPERIENCE

IT Support Specialist . Hemmersbach october2023-Present

● Provides Technical support to site management, troubleshooting issues with hardware and software,network connectivity, and installing upgrades and updates as needed for operations to remain efficient and functional.

● Provides front desk support for 50+ users and maintains equipment for full site.

● Lead installer on hardware and software including Iphones and Ipads.

● Collaborate with multiple sites as well as a small team to ensure knowledge is shared between multiple sites. Lead Technology Support • Mt. Pilgrim Missionary Baptist Church, Baton Rouge, LA 2010 - Present

● Provide technical support to church management, troubleshooting issues with hardware and software, network connectivity, and installing updates and upgrades as needed to ensure efficient operation of church functions

● Lead installer for all technical hardware and network applications, including computers, cameras, A/V equipment, LED displays, sound equipment, and WiFi networks.

● Utilize multitasking serving as live tech support, media operator, and audio operator for worship, managing sound boards, projectors, and computer systems ensuring that church services for 3000+ members run smoothly and without technical interruption; experience in programs including Microsoft 365, Final Cut Pro, and Active Directory

● Collaborate with volunteers at Sanctuary worship services and various ministry events, solving a variety of software and hardware issues to ensure smooth operation of events Class A Truck Driver • C&S Wholesale Grocers, Hammond, LA 11/2021 - Present

● Maintain a high level of customer service by arriving to scheduled stops at the designated time while staying within DOT regulation limits making upwards of 20 stops per week.

● Operating and maintaining a tractor-trailer with a minimum weight of 17,000 pounds per gross weight, ensuring that all safety protocols are followed and that cargo is securely delivered in a timely manner.

● Manage electronic logging system daily by inputting order number, route number, and trailer number while following FMIC regulations

● Assist with offloading of customer’s product to keep the delivery process efficient for the company and the customer Environmental Services Technician • OMI Environmental Solutions, Gonzales,LA 08/2019 - 11/2021

● Lead a team of 40+ people in the assisted clean up of oil in the Louisiana Gulf, decontaminating affected areas of over 1000 square miles, ensuring the safety of all workers, and guaranteeing sites were free from decontaminants

● Managed detailed cleaning and decontamination of COVID hotspots throughout the United States, providing consistent service to high volume hotel properties, creating safe environments for both staff and customers; organized and inventoried all required PPE supplies and cleaning materials

● Provided logistical and technical rapid response support to parts of Houston, Lake Charles, and the greater south during multiple hurricanes in 2019; provided targeted clean up support and restoration services to large municipal areas.

● Completed continuing education training for DOT, OSHA, and company required training

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