Transportation Manager Customer Service

GA

GARY AINSCOUGH

*****************@*****.*** 423-***-**** Ringgold, GA 30736

Efficient transportation manager commended as technologically proficient professional adept at planning, dispatching and routing packages by maintaining strong relations with transport carrier services. Solid several-year background in handling logistics to achieve timely delivery. Prioritizes tasks and distributes operations to provide maximum output. Internal loss prevention

Performance maximization

Hazardous material tracking

Shipping cost reduction

AS 400 experience

Type over 60 won

Ten key qualified

Express global systems Tunnel Hill,

Georgia

Transportation Manager

02/2024 - Current

Managed multiple transportation projects, ensuring successful completion of project goals and objectives.

Developed and implemented policies and procedures to ensure efficient operations of the transportation department.

Supervised a team of drivers, dispatchers, and customer service representatives.

Brown Trucking Chattanooga, Tennessee

Tennessee

Load Planner

01/2021 - 01/2024

Developed efficient loading plans for freight shipments to optimize space and maximize cost savings.

Created bills of lading for outbound shipments, ensuring accuracy and timely delivery.

Analyzed customer requirements and determined the most cost-effective shipping methods.

Coordinated with customers, vendors, and internal departments to ensure that all orders were shipped in a timely manner.

Assessed truck capacity utilization by analyzing actual versus theoretical loads.

Estimated freight and postal rates to track shipment costs and weights. Usxpress Chattanooga, Tennessee

Dispatcher Csr Load Planning

08/2005 - 01/2021

Updated records of driver locations, delays, and cancellations. Created daily reports detailing response times, call volumes, and other pertinent information.

Assigned drivers to appropriate routes based on customer needs. Provided timely updates to customers regarding their orders or requests. Coordinated with other dispatchers to ensure efficient delivery schedules were met.

Tracked vehicles using GPS technology and provided real-time status updates as needed.

Performed administrative duties such as filing paperwork, updating Summary

Skills

Experience

databases, and preparing documents for review by management staff. Managed a large volume of phone calls while ensuring accuracy in data entry.

Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.

Prepared weekly performance reviews for drivers based on their adherence to company standards.

Developed strategies for improving efficiency within the dispatch department.

Participated in team meetings discussing changes in procedures or processes.

Scheduled loads according to priority and available equipment. Utilized various software systems to facilitate movement, planning and scheduling.

Worked closely with transportation supervisor to dispatch and assign loads.

Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.

Answered customer requests with information about product availability, shipping information and status updates.

Trained employees on triaging and dispatching procedures to properly handle daily calls.

Handled customer inquiries and complaints in a timely manner. Followed up with customers to ensure their satisfaction. Led on- and off-site customer support teams across multiple time zones. Covenant Transport Chattanooga, TN

Dispatcher

11/1999 - 01/2005

Received and dispatched calls for emergency services. Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.

Updated records of driver locations, delays, and cancellations. Created daily reports detailing response times, call volumes, and other pertinent information.

Provided timely updates to customers regarding their orders or requests. Relayed work orders and information between work crews, supervisors, and field personnel.

Arranged for repairs to restore service and schedules. Oversaw communications within assigned territories. Chattanooga State Chattanooga, TN

Some College (No Degree) in Business

University of Tennessee At Chattanooga Chattanooga, TN Some College (No Degree) in Business

Education and Training

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