Customer Service Delivery Driver

Nelson Arroyo

**********@*****.*** 917-***-**** Brooklyn, NY

SUMMARY

Seeking a Delivery Driver role with 19 years of experience in transportation and logistics. Excelled in efficient, safe delivery of goods and materials transport at Fresh Direct LLC and NYC Graffiti Free. Proficient in route management, loading/unloading, and providing exceptional customer service. WORK EXPERIENCE

Fresh Direct LLC Brooklyn, NY

Truck Driver Jan 2021 - Apr 2024

• Streamlined loading and unloading operations through effective collaboration with warehouse staff, reducing wait times.

• Improved client relations by ensuring clear communication during pickups and deliveries, resulting in enhanced customer satisfaction.

• Ensured efficient and secure transportation of goods, while providing accurate documentation for all delivered items.

Redhook Lobster Pound Brooklyn, NY

Cook Mar 2019 - Jan 2020

• Enhanced kitchen staff training and development, resulting in improved productivity and operational efficiency.

• Conducted inventory management and maintained stringent hygiene standards to ensure safety and quality in food preparation.

NYC Graffiti Free

Graffiti Remover Jan 2015 - Dec 2018

• Transported materials and team members to various sites for operational tasks.

• Executed graffiti removal using prescribed techniques to ensure effective restoration of surfaces.

• Maintained detailed records of cleaning supplies usage and managed site cleanup operations post-service. Fifth Avenue Committee Brooklyn, NY

Porter Feb 2012 - Dec 2014

• Ensured property met cleanliness benchmarks through diligent execution of maintenance tasks.

• Conducted regular inspections to maintain a high standard of hygiene and order within the facility. Ulano Brooklyn, NY

Custodian Mar 2006 - Nov 2011

• Maintained facility cleanliness, ensuring offices, restrooms, and packaging areas adhered to hygiene and safety standards.

• Prepared and secured fragile chemical shipments, accurately labeling and safely operating a forklift for loading and unloading tasks.

• Conducted surface preparations for painting and remodeling projects, including plastering, sanding, and finishing procedures.

Loehmann's Brooklyn, NY

Security Guard May 2003 - Feb 2006

• Conducted detailed patrols and monitored surveillance systems to enhance security measures, leading to a reduction in theft incidents.

• Implemented access control protocols and provided clear guidance to customers, ensuring a safe and well-directed shopping environment.

SKILLS

Customer-Oriented • Excellent Communication • Punctual and Reliable • Exceptional Customer Service • Organizational Skills • Attention to Detail • Work Independently • Materials Transport • Route Management • Loading and Unloading • Facility Maintenance • Timely Paperwork Completion • Teamwork and Collaboration

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