Support Engineer Technical
Resume:
PROFILE
Server Maintenance: Managed server space effectively by clearing outdated logs to optimize performance. Security & Backup Management: Developed and implemented security protocols, backup solutions, and redundancy strategies to ensure data integrity.
Vendor Liaison: Collaborated with vendors and IT personnel to troubleshoot and resolve technical issues efficiently. Application Performance Monitoring: Monitored application performance metrics to ensure optimal functionality and quick issue identification.
Technical Support: Provided technical assistance to internal teams and external clients, ensuring seamless operations and user satisfaction.
Log Management: Utilized SQL Developer to generate and analyze logs for system performance insights. Red Hat Tomcat Administration: Administered and maintained Red Hat Tomcat Apache servers, ensuring high availability and reliability. Night Operations Management: Oversaw server activities during night shifts to maintain operational continuity. Application Monitoring: Employed AppDynamics for real-time application performance monitoring and analytics. Server Component Recycling: Executed server activities to recycle components and maintain optimal server performance. Queue Traffic Monitoring: Monitored OTP, Non-OTP, and email queue traffic on databases and servers to ensure efficient processing. Linux Server Monitoring: Conducted regular checks on logs and server components to verify proper functioning on Linux systems. Log Visualization: Utilized Grafana and Kibana for visualizing server logs, enhancing monitoring and analysis capabilities. System Engineer.
Worked as a Support engineer and an Application & desktop support engineer. Computer hardware and Networking, System improvements. Driven System Engineer with a strong foundation in Object-Oriented Programming (OOP) concepts and extensive experience in Database Management Systems.
Proficient in software testing methodologies and skilled in SQL and HTML5, ensuring robust application performance and user- friendly interfaces.
Security, backup & Redundancy strategies, Grafana and Kibana, Redhat Tomcat Apache and Windows servers, Linux. Ketan Arjun Pawar
Phone
: *****.********@*****.***
SINCH, Mumbai (Exp: 2 years & 10+ months) Dec 2021 - Present EXPERIENCE
About :
Designation - System Engineer.
Microsense Private Limited, Nashik (Exp: 11 months) Jan 2021 - Nov 2021 Designation - Support Engineer.
Worked on a client site.
PC & Network Setup: Built & installed PCs, wireless networks, & peripheral devices (printers, scanners, smartphones) in accordance with departmental standards.
Incident Guidance: Provided expert advice and guidance to colleagues on incident management and resolution. Routine Maintenance: Conducted regular maintenance on PCs, networks, telephone systems, and peripherals to ensure optimal operation. Technical Troubleshooting: Identified, logged, and resolved technical issues with software applications and network systems efficiently. System Improvement Proposals: Recommended potential changes and enhancements to systems for consideration by senior leadership. Service Level Compliance: Ensured all activities adhered to agreed service levels and departmental guidelines. Reporting & Documentation: Created, maintained, & distributed progress reports to senior leadership, ensuring transparency in operations. Client Database Management: Maintained up-to-date client databases, documenting solutions and activities clearly. Client Communication: Explained and documented technical issues in an easily understandable manner for clients. Call Logging Management: Utilized a call logging system to accurately record and track telephone requests for efficient follow-up. Hardware Installation: Installed and maintained hardware and computer peripherals to support end-user requirements. OS & Software Upgrades: Installed and upgraded operating systems & software applications, ensuring systems remained current & secure. Client Follow-Up: Conducted follow-ups with clients to verify resolution of issues and enhance satisfaction. Server Administration: Managed and maintained Red Hat Tomcat Apache and Windows servers to ensure reliability and performance. Impact Infotech Pvt. Ltd., Nashik (Exp: 2 years & 3 months) Sept 2018 - Dec 2020 Always seeking innovative and challenging career in the professionally managed & dynamic organization, which provides the best opportunities for the development & greater responsibilities to contribute towards organization. Designation - Application & Desktop Support Engineer. Work on Wipro client site.
Project: EMMS (Electronic Maintenance Management System) use IBM Maximo Application. KEY SKILLS & PROFICIENCIES
DECLARATION
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I hereby confirm that all the information mentioned in this resume is accurate and I am responsible for their correctness.
EDUCATION
Bachelor of Computer Engineering : Brahma Valley College of Engineering and Research Institute, Nashik, Pune University. Diploma In Computer : Shree Mahavir Education Society Of Polytechnic, Nashik SSC : Loknete Vyankatrao Hire Vidyalaya, Nashik.
Technical Skills - Operating System: Windows, Linux. Applications: AppDynamics, Grafana, Kibana.
OOPS concepts, Database Management Systems, Software Testing, SQL, HTML5 M Specialized Knowledge: Possess in-depth knowledge of operating systems, devices, applications, and software to deliver expert technical support.
Technical Support Provision: Provide comprehensive technical assistance to internal teams and external clients as needed, ensuring efficient problem resolution.
System Integration Assistance: Support systems integrations to enhance operational efficiency and user experience. Ticket Management: Manage a ticketed query system, maintaining an up-to-date database of queries and resolutions for effective tracking. Documentation Maintenance: Develop and update technical documents and procedures to ensure accurate and accessible information. Issue Resolution: Identify and resolve technical issues promptly, minimizing disruption to business operations. International Coordination: Manage coordination efforts at both local and international levels when required, ensuring smooth communication and support.
Training Delivery: Conduct regular and customized training sessions for teams to enhance technical knowledge and skills. Maintenance Planning: Prepare maintenance plans and upgrade schedules for organizational systems to ensure optimal performance. Reporting Development: Generate reports for various teams across the business, providing insights into system performance and support metrics.
CO-CURRICULAR ACTIVITIES
Microsoft Office Specialist Certified (2012).
MS-CIT
Laptop, computer & printer repairing certification of participation. Completed CCNA course In Techno Kraft Training & Solution Pvt. Ltd. AWS and REDHAT course In Techno Kraft & Solution Pvt. Ltd.
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