Customer Support Project Management

Gloria Cross

**************@*****.*** 763-***-**** https://www.linkedin.com/in/gloria-cross-9458822a9/ Located Atlanta, Georgia

TECHNICAL/NON-TECHNICAL SKILLS:

●Microsoft Suite

●RiskManagement

●BusinessDevelopment

●SalesStrategy

● Project Management

● Customer Support & Service

WORK EXPERIENCE:

The Travel Academy Admissions/HR Representative Eagan, MN December 2023- August 2024

● Led recruitment and onboarding of 50+ faculty and staff, ensuring alignment with industry standards and achieving a 95% retention rate within the first year of employment.

● Coordinated screenings and assisted with hiring 60% of the employees, maintaining 100% compliance improving skill proficiency by 30%.

● Managed employee relations initiatives, resolving 90% of workplace conflicts within 30 days and driving a 15% improvement in employee satisfaction through performance management and engagement programs.

● Handled daily phone calls and monitored voicemail inbox for incoming leads, proactively reaching out to prospective students to promote enrollment at the flight attendant school.

● Engaged with leads, delivering persuasive sales pitches and information about programs, successfully converting inquiries into enrollments and contributing to overall sales goals. Personal Assistant Saint Paul, MN February 2022- April 2024

● Managed phone communications and calendar scheduling for multiple clients, ensuring 100% on-time appointments and a 30% reduction in scheduling conflicts.

● Organized 50+ business and personal trips, managing transportation, accommodations, and itineraries, resulting in a 20% reduction in travel-related issues.

● Executed personal and business errands, prioritized tasks effectively, and provided additional administrative support, boosting overall efficiency by 25%.

Virtu Designs Founder Maple Grove, MN February 2015 - March 2024

● Founded and launched a company focused on creating unique, custom-designed T-shirts and merchandise

● Designed and executed email campaigns and text message blasts to promote product launches, sales, and exclusive offers to potential and existing customers

● Increased sales from $3K monthly revenue to $6K monthly revenue, surpassing the goal of a 25% increase, achieving a 100% growth in monthly revenue

New Challenges, Inc. Personal Care Assistant Apple Valley, MN January 2023 - June 2023

● Provided daily assistance with personal care activities, including cooking, cleaning and medication management.

● Documented daily logs to track patient progress and care

● Assisted 5-8+ patients daily

● Prepared nutritious meals according to dietary restrictions, assisted with feeding when necessary, and ensured proper hydration..

● Engaged clients in conversation, recreational activities, and hobbies, offering emotional support to promote mental and social well-being.

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