Customer Service Mobile Phlebotomist
Resume:
**/**** - **/**** ****** Phlebotomist Technician
Aureus Medical Group, Omaha, NE
Maintained specimen integrity by using aseptic technique, following department procedures, and observing isolation precaution procedures, Ability to work independently, in various healthcare settings, and overcome challenges associated with constant travel.
Demonstrated superior customer service, professional appearance, confident demeanor, and a compassionate, sympathetic bedside manner. Successfully collected all assigned blood draws, with little to no complication. Performed whole blood collection procedures; allogenic, autologous, directed and therapeutic.
Assessed patient's vein suitability, and deciphered most effective puncture technique method based on various factors, such as; patient age, health status, and condition, medical history, etc.
Accurately documented patient collection procedure, and reported any adverse reactions and risks that arise during collection process, to supervisor immediately.
Managed personal phlebotomy cart supplies and equipment by keeping them fully stocked, and well- organized at all times, throughout each shift. Explained all collection procedures, to each patient, answered all patient questions/concerns, to reduce fear and anxiety, and ultimately provide a calm environment, during each process.
Ensured all samples met quality and quantity sufficiency level, for optimal testing and analysis, while performing in a fast-paced work environment. . Exceptional attention to detail, precise hand-eye coordination, and consistent work-ethic.
Excellent time-management, very prompt, self-directed, and outstanding problem-solving skills.
Comprehensive and understanding of patients' privacy and rights. Promoted team work, critical-reasoning, and out of the box thinking, plus mature interpersonal skills,
Recognized as a team leader, proven through supervisor's request to verify accuracy of co-workers paperwork at close of shift, or assist in staffing appropriation, as well as, training new staff.
Operational flexibility to work long, irregular hours, overtime, and adapt to meet sudden and frequent schedule changes.
Kasey Marsh
822 Sammons Rd, Hartford, AL 36344-6184
Phone: 334-***-****
Email: *********@*****.***
Objective
Seeking a responsible experienced Phlebotomist Technician management-level position, or team lead role in a facility where my expertise and knowledge can be utilized, as well as, enhanced, in order to grow and become an asset in respectable and reputable unique organization and education and training opportunities are consistently offered.
Ability Summary
Punctual, attentive-to-detail, efficient, meticulously organized, extensive experience, knowledgeable, strong leadership skills, flexible, superior customer service & patient care, expert-level venipuncture techniques, time-management, critical-reasoning, problem-solving, very energetic, professional, outstanding people skills, respectful, permanent positive attitude, genuine compassion, sympathetic, driven work-ethic, and a team-player.
Employment History
Stored and delivered all samples efficiently and safely to main hospital laboratory for testing.
Compliant with all SMA Laboratory regulation requirements, departmental and company policies and procedures, including infection control and biohazard waste disposal.
Proficient in mult-tasking, meeting deadlines, highly-motivated, dependable and reliable.
Proven track record for providing exceptional client service and patient care. Properly collected blood cultures, without contamination. Strong people skills, and ability to work with diversity of population. In depth, background and knowledge in medical terminology, anatomy, physiology, including multiple biology and microbiology labs. Obtained blood samples via venipuncture, finger/heel sticks, legal law enforcement blood alcohol levels, and COVID-19 Nasopharyngeal Swabs, as needed.
07/2020 - 07/2021 Billing and Insurance Manager
Professional Medical Associates, Enterprise, AL
Overseeing the operations of the billing department, encompassing medical coding, charge entry, claims submissions, payment posting, accounts receivable follow-up, and reimbursement management. Serves as the practice expert and go to person for all coding and billing processes. Plans and directs patient insurance documentation, workload coding, billing, collections, and data processing, to ensure accurate billing and efficient account collection.
Analyze billing and claims for accuracy and completeness; submit claims to proper insurance entities and follow up on any issues. Follow up on claims using various systems, insurance website portals, practice management and clearinghouse.
Prepares and analyzes accounts receivable reports, weekly and monthly financial reports in concert with the Practice Administrator. Ensures that the activities of the billing operations are conducted in a manner that is consistent with overall department protocol, and are following Federal, State, and payor regulations, guidelines, and requirements. Keep up to date with carrier rule changes and distribute the information within the practice. Accountable for being knowledgeable and understanding of all aspects of the billing and coding staff duties, to include: Submitting clean claims by attaching necessary documentation for payment. Accountable for reviewing daily schedules for estimates, authorizations and 3rd party billing. Conducts self in manner that reflects a positive representation of the company, and encourages other to do the same. Observes strict patient confidentiality. Entered and applied all practice payments; 3rd party monthly collection statements, quarterly bonus, incentives, medical records, and all insurance paper check. Also handled any escalated patient payment, billing, or insurance account issues. 04/2018 - 07/2020 Phlebotomy Technician II
Labcorp, Dothan, AL
Provides a positive customer service rapport by greeting the patients warmly and professionally when presented for lab work.
Performs blood collection procedures and related tasks. Verifies order requests and identifying information prior to drawing blood or collecting the specimen/ kit to be tested. Instructs patients in urine, stool, and other specimen collection procedures performed by the patient. Complies with established departmental policies, procedures, and objectives. Prepares shipment and follows specific specimen processing procedures. Ensures the privacy and confidentiality of patients and their health information.
Proper use of containers, collection timing, labeling, centrifugation, and specimen separation techniques.
Complete all required paperwork, answer phones, maintains daily manifest reports, and order venipuncture supplies.
Follows established guidelines for resolving patient specimen problems as needed, order add-tests, correct collection dates and times on specimen results. Also maintaining an exceptional level of customer service. 09/2017 - 04/2018 Senior Phlebotomy Technician
Grifols, Dothan, AL
Perform phlebotomist procedures to include arm preparations, collection volumes, restarts, and cell loss procedures.
Verified donor identification, venipuncture technique, arm/vein suitability for collection (utilizing the appropriate 17" gauge needle), and the removal and disposal of biohazardous waste protocols.
Perform Haemonetics Autopheresis setup and programming with understanding of alarm signals during operation, shut down and in the event of power failure.
Maintain equipment calibration, standardization, and cleaning schedules. Perform test sample collection and identification, including NAT testing protocols.
Recognized as a Senior Floor Lead.
Prioritized time-sensitive situations,
Developed positive people skills, mature interpersonal skills, and meaningful staff and patient relationships.
Pre-Criteria, RN Major
2 Years at College or a Technical or Vocational School Wallace Community College, Dothan, AL
Microbiology
Bio 101,102,103
Anatomy/Physiology I & II
Math #098,#099,#100
Computer Applications #198
Orientation to Literature #146
English 101,102
Speech/Language Arts
Online TEASE Test Completed
Medical Assistant Program
2 Years at College or a Technical or Vocational School Wallace Community College, Dothan, AL
Medical Terminology I,II
Law &Ethics
Bio 101,102,103
Anatomy/Physiology
Education History
Phlebotomy
Certificate of Attendance/Completion (Disabled Individuals) Wallace Community College, Dothan, AL
CPC Medical Coding
Vocational School Certificate
Wallace Community College, Dothan, AL
CPC Medical Coder/Transcriptionist
Certificate of Attendance/Completion (Disabled Individuals) Wallace Community College, Dothan, AL
High School Diploma
High School Diploma
Dothan High School, Dothan, AL
Graduated, Advanced High School Diploma.
10/2021 Covid-19 Vaccinations
Northside Hospital Atlanta, GA
08/2021 Certified in Basic Life Support
American Heart Association
07/2021 Valid Driver's License, Reliable & Insured, Clean driving record State of Alabama
05/2016 Phlebotomist Technician III
Wallace-Medical Assistant Program
12/2013 CPC Medical Coding Transcriptionist
AAPC Medical Coders Association
07/2005 AAPC Professional Medical Coder/Transcriptionist Medical Coder Transcriptionist
Occupational Licenses, Certificates and Training
Honors & Activities
Additional Information
Detailed References
Dennis Knight, Phlebotomist Supervisor
Flowers Hospital
Dothan, AL
******.******@***************.***
Kelly Erb, Onboarder/Recuiter
Aureus Medical Group
C&A,13609 California Street, Suite #200
Omaha, NE 68154-5260
*****.***@*************.***
Patricia Harris, Supervisor
Labcorp, Inc.
Birmingham, AL
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