Customer Service Representative
Resume:
Vincent J. Curtis, Jr.
Media, Pa 19063
****************@*****.***
Relevant Skills & Experience
Professional Experience:
Six years’ experience in the casino industry as a logistics coordinator and customer service representative.
, Supervisory experience, Implemented logistic ideas with four casino openings.
Ten years’ experience in customer service working as a customer service representative and entry level
logistics coordinator for businesses such as Harrah’s Casino, Greyhound, Home Depot, Interstate Hotel.
and Resorts, and My Alarm Center.
Exceptional computer and Microsoft Word, Excel, and PowerPoint expertise.
Graduation level managerial, accounting, math, and English skills.
EXPERIENCE:
NAVSUP WSS
Logistics Management Specialist (Intern) 2019- Present
Purchase requisitions up to the Simplified Acquisition Threshold (<$250k) using Simplified Acquisition
Procedures and Commercial Item procedures in accordance with FAR.
Receive and process customer purchase requests/procurement initiation documents.
Monitor changes to logistics documentation including Maintenance Plans.
Review Engineering Change Proposals (ECPs), assess the impact of the changes under review to product
support elements, and recommended approval/disapproval based on the results of trade-off analyses between
improved performance, supportability, and additional cost.
My Alarm Center
Customer Service Technician 2017-2019
Providing excellent customer service while coordinating entry level logistic projects for old and new products.
Excelled in providing multiple options for low, middle, and high end devices.
Guiding customers post installation of new products and services to prevent cost by sending a physical
technician on site.
Responding to technical problems customers have with products or services.
Training customer service representatives within an organization on technician fundamentals.
Interstate Hotel and Resorts 2017-2017
Security Officer/Engineer
Excelled in logistics by coordinating events and cost with Human Resources and enforcing guidelines.
Implemented great customer service while representing the security of the hotel.
Provided excellent hospitality while securing premises and minimized hazards.
Performed life duty activities during pool hours.
Maintained and assisted with fixing objects that provide an excellent experience at the Doubletree Hotel.
Acted as liaison between management and police regarding incidents.
Desinite Marketing LLC/Comcast and Directv Retail 2014-2017
Independent Contractor
Excelled at logistic coordinating projects to save traveling time and fuel cost.
Projected marketing plans based on competitors and demographics.
Door to door sales as an independent contractor providing great cable service at a
discounted price.
Perform installment of cable while providing excellent customer service.
Follow directions regarding the marketing plan and schedule of management.
Valley Forge Casino Resort 2012- 2014
Harrah’s Chester Casino and Racetrack 2010- 2012
Table Games Dealer
Provided logistic coordinating ideas with opening up the casino. Equipment location and size. Customer
Seating.
Engaged and excelled in one of the top rated customer service establishments.
Provided accurate, friendly and efficient table games services to customers.
Engaged players in conversation in an energetic and enthusiastic manner.
Worked as a team player with other employees and dealers.
Worked to resolve any customer complaints with supervisor.
Maintained the integrity of the game at all times.
Complied with all PA regulatory requirements.
Harrah’s Chester Casino and Racetrack 2008- 2010
Money Room Supervisor
Implemented the logistic coordinating project with new rules, verifying processes, and equipment location
and usage.
Kept updated records/ spreadsheets and scheduled employees using multiple software applications including Microsoft and PeopleSoft
Provided above and beyond customer service experience.
Accurately balanced currency in a timely manner
EDUCATION:
Lincoln University Lincoln University, PA
Bachelor of Science in Mass Communications/Journalism
Graduation: May 2007
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