Medical Records Data Entry

Pamela Wardsworth

********@*****.*** 832-***-**** Houston, TX

SUMMARY

Seasoned Medical Records Coordinator with 31 years of experience in health information management and patient data handling. Expert in ensuring accuracy and compliance in medical documentation, adept at ROI processes, insurance verification, and maintaining confidentiality. Seeking to leverage extensive background as a Medical Records Specialist.

WORK EXPERIENCE

Memorial Hermann Kirby Glen Surgery Center Houston, TX Medical Record Coordinator Dec 2020 - Present

• Maintain comprehensive records management system, ensuring accuracy and integrity in data entry and retrieval processes.

• Conduct routine clerical tasks, including scanning, filing, and managing office correspondence to uphold organizational efficiency.

• Coordinate patient services by scheduling appointments, verifying eligibility, and handling patient registration and discharge procedures.

• Oversee the regulated release of information (ROI) process, adhering to confidentiality protocols and ensuring the proper sharing of medical and billing records.

GetixHealth Sugar Land, TX

Customer Service Representative Nov 2019 - Dec 2020

• Addressed inbound and outbound telephone inquiries using established procedures, ensuring timely and effective resolution of customer concerns.

• Provided information on services and conducted needs assessments to facilitate appropriate solutions for customer inquiries.

• Managed call schedules to maintain adequate coverage, prioritized incoming calls, and escalated complex issues according to protocol.

Nobilis Healthcare Houston, TX

Insurance Verification Specialist Feb 2014 - May 2019

• Verified commercial insurance eligibility and benefits, ensuring accurate processing for surgery center services and prompt pay programs.

• Collaborated with health center and call center teams to determine patient financial responsibility, upholding strict confidentiality and HIPAA compliance.

• Coordinated patient scheduling for medical procedures, maintaining departmental standards for professionalism and timely communication.

The Woman's Hospital of Texas Houston, TX

Health Information Management Analyst Specialist II Oct 1995 - 2011

• Liaised with medical professionals to discuss documentation, ensuring effective communication and collaboration.

• Conducted meticulous reviews of medical records for accuracy and assisted with administrative tasks including phone management, faxing, and message coordination.

• Delivered comprehensive training to new hires on departmental processes and protocols, promoting consistent and efficient operations.

St. Joseph Hospital of Texas Houston, TX

Analyst Clerk 1992 - May 1994

• Analyzed and processed daily surgical charts, ensuring accurate preparation and confidentiality of Emergency Room documentation.

• Systematized patient medical records, assembling and scanning documents to maintain an efficient electronic record-keeping system.

Q-Club Entertainment Houston, TX

Head Waiter/Hostess Mar 1989 - Dec 1991

• Managed recruitment process, successfully hiring and integrating new staff members into the team.

• Oversaw daily inventory controls and led a team in providing exceptional customer service, enhancing overall operational efficiency.

EDUCATION

Houston Women in Highway Construction Program

Certification, Forklift Certification, National Safety Council First Aid Course, CPR/AED Course, National Trench Safety Certification Work Zone Safety Course, CDL Training

Houston, TX

Jul 2013

Parkview Baptist School

High School Diploma, High school or equivalent

Houston, TX

May 2008

CERTIFICATIONS

Forklift Certification, National Safety Council May 2013 First Aid Course, National Safety Council

CPR/AED Course

National Trench Safety Certification

Work Zone Safety Course

CDL Training

SKILLS

Customer Service Skills • Scheduling • Medical Records • Data Entry • Microsoft Office • Insurance Verification

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