Customer Service Supply Chain

*** ** ** ***** ****, Tifton, GA ***** • ******@***.*** • 229-***-****

Experience

SELF EMPLOYED Nov 2010 - Present

Owner/Manager

Opened and operated a pawn shop for 5 years, gaining valuable experience in retail management and customer service

Managed and maintained a vending route throughout Georgia and North Florida, ensuring timely service and product availability in multiple stores

Ran a route for McKee Foods since 2016, consistently meeting sales targets and maintaining high customer satisfaction

Ordered products, managed inventory, and maintained sales items, enhancing supply chain efficiency and reducing stock shortages

Pursued new accounts, expanding business reach and increasing revenue streams

Farmed part-time, demonstrating strong time management and multitasking abilities

PUBLIX SUPERMARKETS Albany, GA

Manager Dec 1994 – Nov 2010

Managed day-to-day operations of all grocery departments, ensuring optimal store readiness and customer service

Ordered products and managed inventory, reducing waste and ensuring product availability

Unloaded and reloaded trucks, improving logistical efficiency and workflow

Hired, trained, disciplined, and terminated employees, fostering a productive and compliant workforce

Set and achieved yearly goals for all departments, contributing to the store's overall success

Handled customer service issues, enhancing customer satisfaction and loyalty

Assisted in new store openings in the metro Atlanta area, demonstrating adaptability and leadership

BRUNO’S INCORPORATED Cairo, GA

Store Manager May 1988 – Nov 1994

Oversaw day-to-day operations of the entire store, ensuring smooth and efficient business functioning

Scheduled and staffed all departments, optimizing labor resources and coverage

Ensured associates were trained to store standards, improving service quality and operational consistency

Set and achieved yearly goals for sales, gross profits, payroll, expenses, and net profit, driving store performance

Managed five stores in five cities, demonstrating strong leadership and adaptability

Education

GEORGIA SOUTHWESTERN STATE UNIVERSITY Americus, GA

Bachelor of Business Administration – Business 1998

Member of Kappa Sigma Fraternity

ABRAHAM BALDWIN AGRICULTURAL COLLEGE Tifton, GA

Associate of Science – Science 2005

Completed coursework for Pre-Pharmacy

Skills

Employee Scheduling Courteous Demeaner Conflict Resolution Energetic Work Attitude Strong Organization Skills Self-Motivation Inventory Management Sales and Account Management Product Ordering and Stocking

City, State

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