Customer Service Relations

MAEGAN REDA

**********@*****.*** 305-***-**** Key Largo, FL 33037

Personable and meticulous administrative professional dedicated to cultivating positive client, staff and management connections. Offering solid skills in customer relations and resilience to handle challenges of fast-paced work environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Honest and Ethical

Personable and Approachable

Customer Service

Organization Skills

Parts Specialist Key's Auto Supply - Napa Auto Parts - Key Largo, FL 11/2021 - Current Supported service department by expertly pulling parts and updating records. Maintained parts system with current order and sales data. Assisted retail, wholesale and service customers with selecting optimal parts for different needs. Boosted sales by capitalizing on cross-selling and upselling opportunities. Coordinated restocks by working closely with parts manager to fill critical gaps. Updated customer and vendor accounts with each purchase to support accurate billing. Received and stocked incoming merchandise, arranging items in correct locations. Answered inquiries, resolved problems and finalized parts sales at counter and by telephone. Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.

Received, examined and reshelved returned parts.

Operated point of sales and parts lookup computer systems. Coordinated and executed daily parts deliveries to local businesses. Performed complimentary services, battery installation, testing and wiper installations. Owner/Operator Island Time Pools, LLC - Tavernier, FL 09/2014 - 08/2021 Set pricing structures according to market analytics and emerging trends. Supervised performance of workers with goals of improving productivity, efficiency and cost savings. Oversaw staff hiring, initiating new training and scheduled processes to streamline operations. Developed and implemented successful sales strategies to meet business goals. Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin. Analyzed client business needs and assisted in determining appropriate resources and strategies. Employed and managed vendors by negotiating deliverables, cost and expected quality. Kept records for production, inventory, income and expenses. Determined pricing for products or services based on costs and competition. Managed operations budgeting, accounts payable and accounts receivable and payroll. Interviewed, trained and supervised employees.

Reconciled daily sales, prepared bank deposits and assessed financial transaction reports. Resolved issues quickly through meticulous research and quick decision-making. Analyzed financial statements and trends to manage cash flow and make business decisions. Conferred with customers to understand needs and finalize purchase orders. Summary

Skills

Experience

Supervised company social media and marketing efforts to expand brand awareness and attract new customers. Developed business from ground up.

Worked in the field servicing pools.

Stay at Home Mom Myself 03/2010 - 01/2014

Bar Manager American Legion Post 333 - Key Largo, FL 01/2007 - 01/2010 Maintained detailed inventory of bar supplies and stocked work areas. Completed thorough opening, closing and shift change functions to maintain operational standards each day. Interviewed, hired and trained staff to improve customer retention and bolster sales. Restocked beer and liquor regularly and after special events. Monitored cash intake to reduce discrepancies.

Poured wine, beer and cocktails for patrons.

Monitored patron alcohol consumption to encourage safety. Administrative Assistant Department of Children and Family Services - Tavernier, FL 03/2004 - 12/2008 Answered phone calls and emails to provide information, resulting in effective business correspondence. Provided secretarial and office management support while building cooperative working relationships. Inventoried and ordered supplies for office.

Responded effectively to sensitive inquiries or complaints. Coordinated appointments, meetings and conferences. Developed administrative processes to achieve organizational objectives and improve office efficiency. Prepared and prioritized calendars and correspondence. Directed customer communication to appropriate department personnel. Composed correspondence, reports and meeting notes. Maintained database by entering new and updated customer and account information. Reviewed and updated account information in company computer system. Medical Assistant Dr. Mahoney - Key Largo, FL 01/2002 - 01/2004 Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations. Administered injections, medications and treatments as directed by physician. Performed phlebotomy procedures on patients.

Prepared laboratory specimens for analysis and organized lab results for review by the physician. Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.

Collected samples from patients for laboratory testing purposes. Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.

Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting. Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients. Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.

Patient Financial Representative Baptist Health South Florida Mariners Hospital - Tavernier, FL 01/2000 - 01/2002 Verified patient insurance coverage and eligibility for services rendered. Assisted patients with inquiries regarding billing, payment plans, and financial assistance. Answered patient questions regarding registration and insurance processes. Verified patient insurance coverage during their visit. Provided assistance to patients in completing necessary forms for admission. Reviewed medical records and gathered information needed to complete the registration process. Entered data into the electronic health record system accurately. Maintained a positive attitude while interacting with patients and families during difficult situations. Coral Shores High School Tavernier, FL 06/1999 High School Diploma

Florida Keys Community College Key West, FL

Some College (No Degree)

Keiser University Fort Lauderdale, FL

Some College (No Degree)

Education and Training

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