Software Qa Client Support

Indira Thangavelu ****.******@*****.*** +1-925-***-**** LinkedIn

SUMMARY

● 10+ years of industry experience in software QA and development web-enabled, client-server, database applications

● Good experience in manual, AI simulation and automated testing including mobile devices

● Solid experience in client support including documenting, presenting, and troubleshooting

● Administrative skills in heading and setting up a department for college in India

● A team player with proven organizational, analytical, communication and interpersonal skills

● Software development and QA for web and AI applications for fortune companies like Google, Engeo, Compumail

● Research experience in New media communication using statistical tools

● Volunteer in non-profit organization for the past 15 years, scheduling, mail order packaging, set up Expo and Fairs, etc

● Substitute Teacher aid in PUSD from 2008 to 2012

TECHNICAL SKILLS

●Programming: HTML/CSS, JavaScript, XML, JSON, Python, Visual Basic, SQL, PL/SQL

●Tools: HP Exstream, Crystal Reports, Oracle Reports & Forms, Developer 2000, Selenium

●RDBMS Oracle, MySQL

●Virtual machines: VMWare, Remote desktop

●Applications: Google workspace, Selenium, MS Office, SPSS, Open AI Chat GPT, AI simulation

●Bug Tracking: Elementool, QTP, Mantis, Bugzilla, Jira

●Cloud Platform: Rackspace, AWS

●Publishing Platform: Wordpress

●Software Quality Assurance certified, Portnov Computer School, Mountain View, CA

●“Simplilearn” Salesforce admin certification

PROFESSIONAL EXPERIENCE

Software QA Operation WAYMO Mountain View, CA Aug 2021 – Mar 2023

●Testing real-time world driving data and simulations called driving events of WAYMO, AI simulation Heathrow software.

●Responsible to ensure that Waymo's Self-Driving car is operating safely on the road using stopping simulations.

●Focus on instances where the car could potentially be involved in a safety related incident or potential collisions.

●Successfully passed Expert level, maintained L4 level performing 150 events per day

●Achieved more than 85% accuracy in production.

Volunteer Kindcause.org San Francisco, CA Oct 2020 – July 2021

●Responsible for documenting and testing non-profit digital salesforce platform in the early stages of development.

●Participated in community groups and presented ideas for implementing in digital platforms.

●Proudly a “Ranger” marching on Trailhead with 135 badges, including 3 Superbadges and necessary skills.

QA Lead/ Client Success Manager Engeo Inc. San Ramon, CA Nov 2016 – Sept 2020

●Testing real-time, desktop application monitoring software “Cetrus - Process Meter” both client server plugins and Service based architecture.

●Proficient in leading 2 weeks sprint cycle, identifying critical bugs and prioritizing thus saving time. Significantly contributed to the look and feel of the website which underwent changes consistently.

●Used Rackspace Cloud storage platform for our documents, databases and repositories

●Extensively used networking skills for testing purposes including 30-40 machines for software scalability

●Responsible for client install of process meter and maintaining constant client support increased our clients from 5 to 12.

●Coordinated with development, sales, and marketing proactively and reduced 20% of bugs during product development (One ex: Reboot of agent service PC on silent install)

●Designed User Manual for installation, test plan and test cases with full coverage which resulted in streamlining QA test procedures and reduced 50% of time in product release cycle.

●Testing tableau reports, maintaining, filing bugs, running regression, and tracking results on JIRA.

●Responsible for six versions of process meter 3.X and recent 4.X releases and weekly updates

●Client companies: MG2, Populous, Lionakis, ZGF etc

●“GOLD STAR” award for positive influence in the team

Software Developer/QA Tester CompuMail Inc. Concord, CA Nov 2013 – July 2014

●Used HP Exstream to manage design and delivery of various documents.

●Created many variable data printing templates by sectioning documents with complex business logic.

●Handled CSV, Columnar data files, XML files, PDF pass thru, Tiff and JPEG import files.

●Created tables including section tables and used functions, formulas, and rules.

●Knowledgeable in handling PDF, Postscript and PCL print streams

●Coded, tested, debugged, implemented, and documented variable data printing projects. Developed complex test plans to verify logic of new or modified projects.

●Created technical documentation in work assignments using program code.

Technical Recruiter Talent Merchants Oakland, CA Apr 2012 – Dec 2012

●Worked on ATS like Jobvite and TalentHook including social media.

●Conducted phone screens, provide candidate assessments.

●Applied high quality selection and positive candidate/client experience practices.

●Applied excellent negotiating skills, strong communication, interpersonal and networking skills.

●Worked in a quick turnaround mode to full-fill client requirements.

●Organized with good time management skills including flexibility.

●Successfully maintained high closing ratios of contract and full-time positions with clients

Software QA Consultant SlickPic Mountain View, CA Oct 2010 – Mar 2011

●Test Slickpic web-based application with social networking mechanism which allows users sharing and uploading photos, creating and sharing albums.

●Conducted usability, functionality, regression, GUI, navigation testing of the application.

●Tested on mobile devices creating accounts, uploading images, and organizing them into albums.

●Provided browser and OS compatibility testing for all the new releases.

●Lead QA Team meetings - Agile methodology. Communicating with offshore (Latvia) teams.

●Analyzed product requirements and technical specifications for inconsistencies. Provided multiple feature implementations which went live.

●Submitted defects via Mantis and monitor resolution status of bug fixes in new releases.

Software QA Consultant Systat Berkeley, CA Mar 2009 – Sept 2010

●Test SigmaPlot - statistical graphical tool used by researchers in pharmaceutical industry.

●Studied Product Requirements Document and other technical documentation. Reported multiple inconsistencies and ambiguities in requirements.

●Performed functional and regression testing of many features such as Properties side bar, Grouped Bar Chart, Error Bars, Population Pyramid graphs, Ribbons.

●Developed Check / Review existing Test Cases and new test cases as needed.

●Created MatrixTest Plan for Radar Plot and Property Browser

●Tracked problem reports using Elementool bug-tracking system.

●Participated in QA Team meetings and discussions with QA lead to discuss new features.

●Created test environments by installing VMWare virtual machine, Windows XP, and Sigma Plot

EDUCATION

Bharathiar University Coimbatore, India

●M.Phil. Communication and Journalism

Thesis: Attitude towards the use of Internet in Hong Kong

●M.A. Communication and Journalism

Thesis: Attitude towards the use of Pagers in India

●B.S. Physics

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