Customer Service Sales Representative
Resume:
Dawn Kohl
Justin, TX *****
**********@*****.***
Work Experience
Parts Manager
R&R Body shop-Jasper, GA
March 2024 to October 2024
• Received, inspected, and logged incoming parts shipments, ensuring accuracy and completeness of orders
• Organized and maintained inventory of parts in the warehouse, utilizing a systematic approach for easy retrieval
• Performed regular cycle counts to ensure accurate inventory levels and identify any discrepancies
• Utilized computer systems to track inventory movements, update records, and generate reports as needed
• Assisted in the preparation of outgoing shipments by picking/packing parts according to customer orders
• Verified order accuracy by cross-referencing part numbers, quantities, and shipping addresses
• Maintained a clean and organized work area to promote efficiency and safety standards
• Responded promptly to internal requests for specific parts or information regarding availability
• Implemented an improved labeling system for easier identification of parts within the warehouse
• Trained new employees on proper procedures for receiving, storing, and retrieving parts from the warehouse
• Worked closely with suppliers/vendors to resolve any issues related to incorrect or damaged shipments
• Managed returns process by inspecting returned items for damage/defects before restocking them
• Maintained accurate documentation of all returned items including reasons for return
• Collaborated with accounting department on processing credits/refunds related to returned items
• Participated actively in team meetings providing input on improving overall warehouse operations Waitress and Hostess
Butterchurn-Aransas Pass, TX
April 2017 to March 2024
• Strong communication skills.
• Customer service expertise.
• Problem-solving skills.
• Organization.
• Ability to lift heavy trays.
• Daily specials memorization.
• Dining area cleanliness
• Customer service
• Prepare drinks
• Bus tables
Direct Sales Representative
Charter Communictions-Corpus Christi, TX
January 2021 to May 2021
Direct Sales Representative door to door sales
Care Provider
Legacy Health System-Corpus Christi, TX
July 2019 to January 2020
• Act in a professional manner at all times and treat patients with compassion and consideration.
• Cleaning home
• Meal prep
• Shopping
• Errands
Manager on Duty
TOUCH OF LOVE Candles-Copperhill, TN
January 2014 to March 2016
• Run cash register
• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
• Direct and supervise employees engaged in sales,
• inventory-taking,
• reconciling cash receipts, or in performing services for customers.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Inventory stock and reorder when inventory drops to a specified level.
• Instruct staff on how to handle difficult and complicated sales. Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
• Assign employees to specific duties.
• Enforce safety, health, and security rules.
• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
• Plan budgets and authorize payments and merchandise returns.
• Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
• Plan and prepare work schedules and keep records of employees' work schedules and time cards.
• Review inventory and sales records to prepare reports for management and budget departments.
• Examine products purchased for resale or received for storage to assess the condition of each product or item.
• Establish and implement policies, goals, objectives, and procedures for their department.
• Estimate consumer demand and determine the types and amounts of goods to be sold.
• Keep records of purchases, sales, and requisitions. Greenhouse Manager
Johnson Greenhouse-Ingleside, TX
January 2007 to January 2014
• Assign duties and tasks to the staff and supervise them
• Study various greenhouse projects in hand and make correct choices regarding the seeds, ways of breeding and quantity of plants to be grown by managing the budget as well.
• Look for safety policies and regulations and explain them to the staff under them.
• Determine the demand of the market and plan the cultivation accordingly.
• Hire new employees and train them well in various gardening and greenhouse techniques.
• Identify the best plants commercially and economically and look for problems like diseases, various insects and pests affecting them.
• Select the best seeds for cultivation, the best plant nutrients, fertilizers, pesticides and the best gardening equipment.
• Constantly visit the work areas to understand the soil conditions, inspect plants and crops and manage the work over there.
• Demonstrate the various techniques to take care of plants, nurseries in front of individual gardeners, commercial gardeners and clients.
• Apply artistic overlook in cutting and pruning trees, shrubs and flowers, etc.
• Inspect the gardening equipment and other greenhouse facilities to check for disrepairs and maintain them properly.
• Undertake any other responsibilities as said by the organization. Assistant Manager
Rahi shavam
2007 to 2009
• Resolve customer complaints regarding sales and service.
• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
• Determine price schedules and discount rates.
• Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
• Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.
• Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale
• Prepare budgets and approve budget expenditures.
• Review operational records and reports to project sales and determine profitability. Carol Stone
Housekeeping-Jasper, GA
2000 to 2006
Cleaned homes
Cleaned small and med size offices and office buildings Front Desk Associate and Night Auditor
Quality Inn and Suites-Panama City, FL
April 2000 to March 2005
• Provided friendly service to guests, residents and employees
• Disinfected (area or item rooms bathrooms counters equipment)
• Cleaned windows
• Helped train new hires
• Strong customer service skills.
• Knowledge of safety and security procedures.
• Advanced math and bookkeeping skills.
• Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing and billing.
• Attention to detail and organizational skills.
Housekeeping
Sleep Inn-Panama City, FL
May 1997 to January 2000
• Provided friendly service to guests, residents and employees
• Disinfected (area or item rooms bathrooms counters equipment)
• Cleaned windows
• Helped train new hires
• Dusting and polishing furniture and fixtures.
• Cleaning and sanitising toilets, showers/bathtubs, countertops, and sinks.
• Maintaining a clean and sanitary kitchen area.
• Making beds and changing linens.
• Washing windows.
• Vacuuming and cleaning carpets and rugs.
• Monitoring cleaning supplies and ordering more as needed
• Reporting any necessary repairs or replacements
Hosekeeping
Stephanie-Acworth, GA
1997 to 1999
Cleaned upper class homes outside Atlanta Georgia
Education
High School
Cass High School - Cartersville, GA
June 1995
None
Skills
• Waitress (5 years)
• Front Desk (5 years)
• Hostess (5 years)
• Caregiving (2 years)
• Catering (4 years)
• Food Service
• Home Care (2 years)
• Assistant Manager Experience
• Manager
• Cleaning Experience
• Retail Sales
• Housekeeping (5 years)
• Serving Experience (5 years)
• Meal Preparation
• Restaurant Experience (5 years)
• Bookkeeping
• Cash Handling (10+ years)
• Sales Experience (10+ years)
• Gardening
• Landscape Maintenance
• Sales (10+ years)
• Customer service (10+ years)
Certifications and Licenses
Driver's License
Assessments
Sales skills — Proficient
October 2020
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
October 2020
Identifying and resolving common customer issues
Full results: Proficient
Outside sales — Proficient
October 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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