Customer Service Representative

DARIN GATES

Houston, Tx 281-***-**** ********@***.***

Detailed oriented and customer focused individual with 15+ years of experience in customer service. Seeking a position as a customer service representative to utilize my communication skills and problem-solving abilities to enhance customer satisfaction.

EXPERIENCE

JULY 2020 – CURRENT

FEBRUARY 2015 – JUNE 2020

CALL CENTER, J&G INC

Managed a high volume of calls in a timely manner and resolved customer concerns efficiently. Documented call information, worked collaboratively with team to improve quality of care for customers including assisting in providing effective conflict resolution techniques.

CUSTOMER SERVICE, ALBATROSS RECORDS

Identified customer needs and provided appropriate solutions resulting in customer satisfaction while adhering to the company’s regulations and expectations. Adaptable in strenuous situations through quick problem solving and flexibility in job requirements.

OCTOBER 2012-AUGUST 2020

MAHALO HOLDING, LLC

Assisted in training programs for employees to enhance customer service techniques and identified key components in increasing marketing.

EDUCATION

SEPTEMBER 1988

BUSINESS ADMINISTRATION, TEXAS SOUTHERN UNIVERSITY

MAY 1987

JACK YATES HIGH SCHOOL

SKILLS

Efficient problem solving skills

Excellent communication skills, both verbal and written

Proficient in Microsoft Teams application

Increase product knowledge within company

Adaptable to everchanging environments

Proficient in Microsoft Teams application

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