Customer Service Operations Manager

EMILIANO GARCIA

Yuma, AZ ***** 928-***-**** ****************@*****.*** WWW: Bold Profile

Operations Manager Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy Offering over 25 years experience implementing customer service strategies with streamlining operations tactics and solutions, overseen all functions of operations for companies included in special report in Hospitality, Casual Dining and the Retail sectors with main objective of Increasing Revenue/Profit and reducing Cost. Managed full operations development programs specifically directed to Management team and hourly staff members including team sizes from 30 to 45 people. Dedicated to keeping business operations sustainable and agile in dynamic markets.

• Professional Truck Driver w/ Commercial Class A License

• ENDORSMENTS: Tankers/Hazmat, Dbles/Triples, Combination and Passengers

• Certified and Licensed to operated Powered Lifting Equipment Achieved and maintained high scores in all categories of the food safety sections of OSHA, ECOSURE and local Health Departments.

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• Participated in fundraising events rising over 1 million dollars i n contributions

• Certified and Licensed to operated Powered Lifting Equipment Overnight Team Lead, 11/2020 - 05/2024

Walmart – Yuma, AZ

Increased overnight productivity by implementing efficient task delegation and team management strategies.

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Coordinated special projects as needed, ensuring timely completion without disrupting daily operations or compromising customer experience.

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Fostered a positive work atmosphere, motivating team members to achieve their highest potential performance levels.

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• Optimized workflow efficiency by identifying areas for improvement and providing targeted CAREER PROFILE

HIGH LIGHTS

WORK HISTORY

coaching to team members.

Auto Service Specialist, 03/2020 - 11/2020

Walmart – Yuma, AZ

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

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Completed routine tasks such as tire rotation and balancing, tire repair, oil changes and any other auto care needs.

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• Adhered to safety protocols and policies to reduce workplace hazards. Lead and supervised team during store remodel to properly and efficiently receive, sort and organize fixture needed for night crew to successfully and effectively complete task.

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• Powered Lifting Equipment Licensed

General Store Manager, 09/2016 - 12/2019

Applebee's Neighborhood Grill & Bar – Yuma, AZ

Casual Dining Concept. Overseeing all levels of operations, maintain tight cost controls and maximize business operational efficiency, Marketed the brand to generate profitable sales and increase revenue.

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Achieved consistent budget targets with optimal expense controls (P&l) and elimination of unnecessary waste.

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Coordinated weekly conferences with department managers and store associates to communicate sales and customer service goals.

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Hired, delegated and reviewed staff sales performance and provided comprehensive coaching in employee scheduling, food cost targets and management development.

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Completed weekly payroll ranging from 35-40 employees with Rosnet inc and Red Oscar payroll systems.

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Assistant Store Manager, 10/2005 - 08/2016

Applebees Neighborhood Grill & Bar – Yuma, AZ

Hired, trained and managed over 50 kitchen associates, including employee development, conducted performance reviews, issuing disciplinary action for low performers and praising top performers

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• Coordinated and organized all restaurant food and beverage inventory. Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.

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Created and deployed successful strategies to boost performance, and increase efficiency in different areas.

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