Customer Service Crew Member
Resume:
Zaria Graham
**********@*****.***
SKILLS
● Organization
● Self-motivated professional
● Conflict Resolution
● Flexible and Adaptable
● Leadership
● Excellent Work Ethic
EXPERIENCE
Dunkin’ Donuts, Woodbridge, New Jersey - Crew Member May 2021 - August 2021
● Excelled in team collaboration, aiding in goal achievement.
● Gained expertise in products for informed suggestions.
● Crafted food and beverages to health and safety standards.
● Thrived in team settings, receptive to management coaching. Dunkin’ Donuts, Galloway, New Jersey - Crew Member March 2022 - May 2022
● Built rapport with customers, enhancing their experience.
● Demonstrated adaptability in a fast-paced environment.
● Prepared products following restaurant, health, and safety standards and procedures.
● Upheld stringent hygiene and safety protocols.
● Hofstra University, Long Island, New York - Security March 2023 - May 2023
● Provided customer service greeting employees and visitors, monitored daily operations of the facility.
● Manage difficult and emotional client situations effectively to ensure customer service excellence.
● Provide outstanding customer service and provide appropriate information to visitors.
● Greet, identify and direct visitors, and arrange for escort as appropriate to maintain visitor logs and related documentation.
● Greeted and welcomed all employees, applicants and visitors daily Logged incoming/outgoing visitors and distributed visitor ID badges. Spirit Halloween, Carle Place, Long Island - Sales Associate October 2023 - November 2023
● Provided enthusiastic customer service, assisting shoppers with product selection, costume ideas, and store navigation.
● Managed point-of-sale operations, processing transactions accurately and handling cash and card payments efficiently.
● Assembled and set up in-store displays, including animatronics and themed decorations, to enhance the shopping experience,
● Collaborated with team members to maintain store cleanliness and organization, contributing to a positive and fun shopping experience. ShopRite, Marlboro, New Jersey - Cashier
June 2024 - Current
● Provided exceptional customer service by assisting shoppers with product inquiries, locating items, and handling transactions efficiently.
● Operating cash registers, and point-of-sale systems, ensuring accurate and timely processing of purchases.
● Managed inventory by restocking shelves, organizing displays, and conducting regular audits to maintain product availability
● Assisted in maintaining store cleanliness and organization, contributing to a welcoming shopping environment.
● Handled customer complaints and issues with professionalism, resolving problems to ensure customer satisfaction.
● Monitored product freshness and expiration dates, ensuring compliance with food safety standards.
EDUCATION
Hofstra University, Long Island, New York - In Progress September 2022 - Present
● Criminology Major
● Full-Time Junior
● 3.45 GPA
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