Customer Service Representative

Nevilisha Francis

Plantation, FL *****

*************@*****.***

+1-786-***-****

An LPN student graduating in September 2024, CPR certified, home health aide experienced. Fun, bubbly personality and people person.

Work Experience

Admissions Coordinator

VITAS Healthcare-Miramar, FL

March 2024 to Present

• Process referrals for new patients

• Routine follow up on pending charts

• Verifying Medicaid and Medicare benefits

• Provide mentoring and training to new hires.

• Customer service/phone service

• Scheduling

• Making appointments

Hostess/Cashier

Louie Bossi Ristorante-Fort Lauderdale, FL

February 2023 to June 2024

Greeting, and assisting guest in reservations, orders, and booking. Customer service, cash handling, event services, Event coordinator, phone service. Customer Service Representative

TELEPERFOMANCE USA-Boca Raton, FL

July 2021 to December 2023

A customer service representative who helped assist customers with concerns, and issues as well as…

• Provided policy and service information

• Assisted customers with a warm and professional attitude

• Answered general questions

• Resolved customer information and complaints

• Handled online orders and credit card transactions Server/Waiter

Seasons 52 Fresh Grille & Wine Bar-Fort Lauderdale, FL February 2020 to March 2023

• Food and drink handling

• Seating diners and fulfilling guest requests

• Customer service

• Food safety

• Pos experience

Shift Manager

RaceTrac Petroleum, Inc.-Hollywood, FL

September 2020 to December 2021

Stocking, cashier, guest associate, prep, costumer service, Money and cash handling, mentoring and supervising staff.

Education

Associate in Criminal Justice

Broward College - Fort Lauderdale, FL

August 2017 to June 2020

High school diploma

Hollywood Hills High School - Hollywood, FL

August 2014 to June 2017

Skills

• Cashiering (5 years)

• Time Management

• Microsoft Office

• Restaurant Experience (4 years)

• Customer Service, Management, Microsoft words. Data entry.

• Guest Services (3 years)

• Restaurant Management

• Food Service (3 years)

• Kitchen Experience

• Organizational Skills

• Host/Hostess (Less than 1 year)

• Cash Handling (3 years)

• Driving

• Supervising Experience (1 year)

• Delivery Driver Experience

• Shift Management (1 year)

• Communication Skills

• Food Safety (3 years)

• Leadership (3 years)

• Serving Experience (3 years)

• Customer service

• Cash handling

Certifications and Licenses

LPN

CPR Certification

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