Human Resources Customer Service

ANTOINETTE CROSS

Orlando, FL., ***** 973-***-****

************@*****.***

PROFESSIONAL PROFILE

Passionate professional with Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Fully competent with the principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards and systems such as word processing, managing files and records. SKILL SUMMARY

Critical Thinking Verbal and Written Expression and Comprehension Report Documentation Problem Sensitivity Active Listening Time Management Weapon Screening Microsoft Office Relationship Building Judgement and Excellent Time Management Safety Implementation Great Attention to Detail Report Documentation CCTV Customer Service Excellent Listener PROFESSIONAL EXPERIENCE

• Using relevant information and individual judgement to determine whether events or processes comply with laws, regulations, or standards.

• Compiling, coding, categorizing, calculating, auditing, or verifying information or data.

• Developing constructive and cooperative working relationships with others.

• Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Observing, receiving, and otherwise obtaining information from all sources.

• Providing information to supervisors, co- workers, and subordinates by telephone, in written form, e-mail, or in person.

• Conduct post inspections, while providing training, coaching, and mentoring to team members when needed to be identified and challenged potentially unauthorized individuals for screening and detention to prevent access to restricted area.

• Perform security related functions as they relate to supervising, observing, monitoring, and controlling guest and public flow.

• Successfully scheduled patient’s appointments and placed reminder calls to ensure exceptional customer service.

2

WORK HISTORY

• Security Professional Allied Universal (LYNX) Orlando, FL 07/2023 - Current

• Security Officer Orlando Regional Medical Center Orlando, FL 07/2023 - 12/2023

• Armed Officer Global Security (AMC Theater) Ocoee, FL 04/2019 - 01/2023

• Medical Referral Specialist TTec . Orlando, FL 04/2019 - 08/2021

• Shift Lead Walgreens Pharmacy Orlando, FL 01/2017 - 02/2019

• Operations Assistant Shades of Green Resort Orlando, FL 02/2015 - 02/2016

• Patient Care Advocate Express Scripts Pharmacy Orlando, FL 11/2012 - 01/2015

• Public Safety Telecommunication Clerk Newark, NJ 01/2010 - 08/2012 EDUCATION TRAINING CERTIFICATION

• Master of Public Administration Health Administration Kean University Union, NJ 05/2005

• Bachelor of Art Recreation Administration Kean University Union, NJ 05/2002

• Certification of Establishing/ Expanding a HR Function or Dept. Department of Labor (DOL)

• Security D #1905110 and G #1704100 Florida License)

• Certified CPR AED All Ages First Aide

• Weapons Qualified in Small Arms

• Sativa Certification Course The Authority in Dispensary Training & Certification Sativa University

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