Cyber Security Analyst

Gerald Wiggins II

Morrisville, ***** North Carolina 910-***-**** *******@*****.***

Summary

Seasoned Cyber Security Analyst with extensive experience in safeguarding global networks and developing robust security frameworks for cloud-based software. Proven expertise in incident response, security breach mitigation, and customer security infrastructure management, honed through a successful career at Verizon. Adept at aligning security architecture with business goals, and skilled in critical thinking, deductive reasoning, and compliance with CIS standards. Strong communicator with a customer-focused approach, capable of handling complex security challenges with intelligence and composure. Holds a Bachelor of Science in Information & Computer Technology from East Carolina University.

Skills

Adaptability

Communication

Critical Thinking

Problem-Solving

Team Collaboration

CrowdStrike & Splunk

Security Device Configuration

Network Security Management

Active Directory & Group Policy

Incident Response Management

Work History

CYBER SECURITY ANALYST 12/2020 - Current

Verizon - Morrisville, NC

Monitored and secured the global Verizon Network against security breaches, ensuring the integrity of sensitive data. Managed and resolved email threats, both internal and external, by implementing effective remediation strategies. Conducted thorough internal investigations using advanced tools like CrowdStrike and Splunk to identify and address security vulnerabilities.

Led the remediation of suspected fraud attempts, particularly those targeting 2-Factor Authentication, reducing the risk of unauthorized access.

Collaborated with Legal and key stakeholders to address data exposures and CPNI incidents, minimizing potential legal liabilities. Developed and maintained comprehensive incident response protocols to swiftly mitigate damage and ensure continuity during security breaches.

SECURITY SPECIALIST IV 05/2014 - 12/2020

Verizon Enterprise Solutions - Cary, North Carolina Managed Verizon's customer security infrastructure, ensuring robust protection and seamless operations. Led Change Management for MSS customer security assets, overseeing acceptance, review, planning, and implementation of all changes. Directed MSS Infrastructure management, including health monitoring, capacity planning, and incident response, to maintain system integrity.

Expertly configured and troubleshot a wide range of security devices, ensuring optimal performance and swift issue resolution. Collaborated effectively within a team environment, maintaining clear and intelligent communication with customers via phone, email, or escalations.

Demonstrated strong multi-tasking abilities, effectively prioritizing and completing assignments while adapting to changing directions. Maintained in-depth knowledge of customer security products, network interoperability, and managed security service delivery, with a strong focus on customer satisfaction and resilience under pressure. TECHNOLOGY SUPPORT ANALYST 07/2013 - 05/2014

North Carolina State University - Raleigh, North Carolina Provided comprehensive desktop support for faculty and staff, managing user accounts and permissions through Active Directory and Group Policy.

Led troubleshooting, log monitoring, and maintenance efforts for departmental workstations and servers, ensuring optimal performance and security.

Managed security incidents and responses, enhancing system protection and minimizing risks. Supported faculty with the integration and use of teaching technologies, including Learning Management Systems and web-based applications.

Utilized WDS imaging and SCCM for efficient software deployment and assigned static, DHCP, and DNS entries, streamlining network management across departments.

Education

East Carolina University - Greenville, NC Bachelor of Science Information & Computer Technology, Information Technology, Business Administration, 07/2013 Certifications

ITIL Foundation - 2016-08

Palo Alto ACE - 2016-08

CrowdStrike Detections Training - 2021-01

Splunk Fundamentals - 2021-01

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