Support Engineer Technical

Morris Campbell

Stoughton,Mass

***************@*****.***

OBJECTIVE: To obtain a technically challenging position that will allow me to use my training and expertise and that will provide an opportunity for growth and education.

EXPERIENCE:

2010-Present IBM inc.

Senior Technical Support Engineer

To provide high skill support and training to Netezza warehouse appliance users/clients

Assist clients in the maintenance and configuration of all Netezza appliances models, hardware and software.

Troubleshooting and diagnose Linux blade server, ODCB, JDBC and client/server issues.

Coordinate solutions to a worldwide market in a 24/7 operation environment.

Provide training and education to clients in business analytics and disaster recovery.

Netezza system and query performance analysis using “home grown” and third-party tools

High level troubleshooting of Red hat Linux release 7,6,5 including core analysis.

Mentor fellow support engineers in different business analytics topics. Promoted to Senior Support Engineer after two years.

Responsible for higher level of support L2 for IBM Integrated Analytical Services (IIAS) and CP4DS (Cloud Pak for Data Systems)

2006–2010 Symantec/Precise, Inc.

Principal Support Engineer

Provided support to SQL database and network administrators in SQL applications installation and upgrades as well as patches.

Assisted with Query performance and tuning SQL and third-party application tools.

Help customers troubleshoot different issues related to the SQL monitoring applications and reporting tools.

Educated customers in the interpretation of the performance data represented using i3 performance application user interface.

Published online articles and solutions for customers.

Promoted to Principal Support Engineer after two years

2000–2006 Sybase, Inc.

Technical Support Engineer

Provided support to DBA and Network Administrators with Sybase RDBMS and Client application interface.

Assisted customers with installations, performance and tuning, disaster recovery, corruption,analysis, query tune, database loads, network issues, as well as migration deployment.

Educated customers with Sybase related applications such as DBTUNER, SOAP, LDAP etc.

Promoted to Senior Technical Support Engineer after 1 year.

EDUCATION AND TRAINING:

1996 Umass Boston Liberal Art program

1998 Certificate in SQL Database Administration 7.0

1999 Microsoft Solution developer certificate program.

2000 Certificate Unix Administration Xintra institute.

2000 Certificate program in Sybase database administration

2002 Certificate program in Sybase High Availability and Network performance.

2006 i3 Performance tool administration training.

2009 EMC Raid devices administration and performance training.

2011 IBM system X training and Linux administration.

2020 IBM Integrated Analytical Service(IIAS)

2020 DB2 administration certification(currently)

TECHNICAL SKILLS

Network TCP/IP, DNS and HA cluster system configurations.

MSSQL. Postgres.

Linux Red Hat 7.0

SAN/NAS configuration.

LDAP Administration

Linux Scripting.

PERSONAL SKILLS

Tri-lingual (English, Spanish, and Portuguese)

Detail oriented with a strong communication skills.

Easily adaptable to challenging situations.

Proficient time management and problem solving skills

Fast learner of new context technology.

Contact this candidate