Customer Service Representative

Ceaira Ostopoff

Princess Anne, MD *****

*********@*****.***

667-***-****

Work Experience

CSR - Customer Service Representative

Flipdascript kennels - Princess Anne, MD

September 2018 to March 2022

My responsibilities were valuing customers' time, having a pleasant attitude, and providing knowledgeable and resourceful resources . I have a positive attitude and very warm person and woman I love being around people and explaining things to people that they need to know people look up to me and always need my help and Iam always here to help and work hard for a better future and life.

• Resolved customer issues

• Handled reservations

• Conducted customer service surveys

• Greeted customers

• Managed customer accounts

• Booked appointments for clients

• Collected and documented orders

• Responded to inquiries and issues

• Inventoried spreadsheets

• Operated the cash register

Tax Accountant

JOHNNY OSTOPOFF PC Accounting firm in Glen Burnie - Glen Burnie, MD February 2012 to August 2019

My Responsibilities • Prepare tax payments • Estimate and track tax returns

• Complete quarterly and annual tax reports

• Organize and update the company’s tax database

• Recommend tax strategies that align with business goals

• Prepare necessary paperwork for tax payments and returns

• Share financial data with the accounting department

• Identify tax savings and suggest ways to increase profits

• Follow industry trends and track changes related to taxes

• Liaise with internal and external auditors

skills • I have work experience as a Tax Accountant, Tax Analyst and Tax Preparer

• I have Knowledge of accounting and bookkeeping procedures

• Familiarity with accounting software packages

• Computer literacy (MS Excel in particular)

• Excellent analytical and time management skills

• I have Strong numeracy skills

• Typing 65 words per minute

Education

High school diploma

Albert Einstein High School - Silver Spring, MD

August 2003 to June 2006

Skills

• Payroll (7 years)

• General Ledger Accounting (4 years)

• Computer Literacy (10+ years)

• Tax Experience (9 years)

• Accounting Software (7 years)

• Analysis Skills (5 years)

• Financial Report Writing (6 years)

• Accounts Receivable

• Office Management (9 years)

• Microsoft Dynamics GP

• QuickBooks (6 years)

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