Program Management Project

Mark C. Severance, MBA, PMP, CSM Program Management Leader

*************@*****.*** www.linkedin.com/in/markseverance1 937-***-****

Innovative leader with proven success in project management, program management, and enterprise transformation in multiple industries. Certified Project Management Professional and Scrum Master with expertise in business systems analysis and implementation, strategic planning, and process design. Big 4 consulting and operational experience in leading high-performance teams. Highly effective interpersonal communicator with excellent organizational and problem-solving skills. Competencies include:

Program & Project Management

Customer Relationship Management

Product Lifecycle Management

Enterprise Resource Planning

Agile Principles / Scrum Framework

Software Implementation

Strategic Planning & Analysis

Artificial Intelligence/ Machine Learning

Team Leadership & Development

Professional Experience

MCS CONSULTING 2016 – Present

Providing program management and strategic consulting services on global transformation initiatives for clients worldwide.

Veradigm: Project manager for three strategic transformation initiatives; Workday ERP, Workday HCM and Zuora Billing and Revenue. Leading large, cross-functional project teams to deliver leading-edge solutions for a top healthcare technology company. 2024

Client Example - University of Wisconsin Foundation (WFAA): Program Manager. Responsible for leading the $11M Agile transformation of WFAA’s business systems and processes. Successfully implemented NetSuite ERP, Salesforce CRM, and numerous other leading technologies on-time, within budget. Led large teams of cross-functional SMEs and professional services providers. 2022-2023

Client Example - Procter & Gamble: Project Manager. Led cloud-based projects in the Digital Innovation area including an Artificial Intelligence / Machine Learning effort based on the Dassault Systems’ Enovia PLM platform. Also led Digital Specification Management and Veeva-based Regulatory Information Management projects. Utilized Agile, Waterfall and Hybrid methodologies across global teams to drive efficiencies and savings for the World’s leading consumer products company. 2019-2021

Client Example - OCLC: Program Manager. Led the implementation NetSuite ERP, Salesforce CRM, and Informatica Master Data Management, and Zendesk Customer Service across the US and Europe. Created detailed business process documentation and ensured alignment with industry best practices. Worked with executive leadership and cross-functional teams across Finance, Operations, Sales, Marketing and Legal departments. Utilized Agile and Waterfall tools & techniques.

2016-2019

PONTOON SOLUTIONS Dayton, OH 2012 – 2016

Program Manager

Responsible for directing operations of the $140M Computer Sciences Corporation’s Managed Services Program (MSP) addressing human capital needs across the Americas. Led a team of 14 direct reports across multiple locations. I also led the Teradata Global MSP overhauling an existing $50M MSP into a model for contingent workforce management.

Key Accomplishments:

Led development of the MSP industry’s first global contingent labor pay rate benchmarking solution.

While overseeing the CSC program, I effectively managed contingent labor spend though the Beeline VMS platform while saving the client $2M in 2015. Led a team of 14 direct reports.

Achieved $1M+ in savings in 2013 while leading the Teradata Global MSP for professional services utilizing the Fieldglass VMS.

COGNIZANT Technology Solutions New York, NY 2011

Consulting Program Manager (Contract)

Oversaw all facets of program management, successfully delivering the strategic transformation program for one of the world’s fastest growing consulting firms.

Key Accomplishments:

Team leader charged with overhauling existing strategies as part of Cognizant Technology Solutions’ goal to achieve doubling of global revenue to $15B by 2015.

Implemented efficiency and growth initiatives through utilization of lean tools across workforce of 100,000+.

Coordinated a 53-person Program Management Office and assigned program managers and analysts.

Project Manager on a major ERP implementation for Merck.

EAGLE SYSTEMS & SERVICES Dayton, OH 2009 – 2011

Program Manager, Client Services

Program Manager and Practice leader for US Air Force markets. Accountable for the development and execution of a comprehensive business plan for a rapidly growing government services provider. Responsible for program management, staffing and profitable delivery of logistics, training, and business consulting projects. Served as site leader for Dayton operations and oversight of all USAF programs using Lean and Six Sigma quality programs.

Key Accomplishment:

Recognized as the top-performing sales leader in 2011.

Secured place as a subcontractor on a $700 million USAF contract.

Previous positions include:

Senior Director of Front and Back Office Programs for LexisNexis – Received Excellence Award from CEO (CRM)

Enterprise Program Manager for Fifth Third Bank – Led largest program in Bank’s 150-year history (CRM)

Unit Delivery Manager for Cap Gemini Ernst & Young. PM at General Electric (ERP) and Procter & Gamble (CRM)

Education & Training

Master of Business Administration (MBA) Bachelor of Science in Business and Finance

MOUNT SAINT MARY’S UNIVERSITY Emmitsburg, MD MOUNT SAINT MARY’S UNIVERSITY Emmitsburg, MD

TRAINING & CERTIFICATION

Certified Project Management Professional (PMP), Certified Scrum Master (CSM), Salesforce CRM (Admin 201) & Siebel CRM, Oracle NetSuite ERP & Industrial & Financial Systems ERP, Shipley Sales Training, Business Process Reengineering (BPR), Supply Chain Management (SCM), Enovia PLM, Fieldglass & Beeline Vendor Management Systems (VMS), Six Sigma Principles, Effective Proposal Writing & Contract Management, Babson Executive Education Program Certificate, MS Project, Confluence, Jira, Workfront, MS Teams.

Contact this candidate