Customer Service Front Office

ZOIE BRUCE

****.*****@*****.*** 843-***-**** Dillon, SC 29536

Summary

with talent for coordinating guest services. Proactive w

Motivated profession: th history of managing multiple tasks

in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized,

detail-oriented and thrives in fast-paced, intense environment

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer

service sk

Experience stepping into roles and quickly king positive changes to drive company success

nent and

ioral

Focused on using training, m ad building techniques to maximize employee eng

oring

performance.

Skills

* Oral and writing communication ¢ Listening Skills

* Proposal Writing * Sales and Marketing

¢ Workflow Coordination ¢ Customer Service

¢ Staff Training and Development ¢ Decision-making capabilities

* Complaint Handling * Inventory Control

¢ Expense Reporting ¢ Effective M

* Schedule Coordination Issue handling

Experience

Dillon tire superstore Dillon, Sc Responsible for managit operations of the front office

Front Office Manager including greeting guests, answering phone calls and emails.

06/2024 * Provided leadership to ensure that all Front Office team members

are d vering excellent Customer service.

* Also making sure everyone in the tire shop and mechanic shop

stayed busy and doing what they were supposed to.

and d

¢ Assisted in recruiti

ig, training, evalua veloping staff

members in order to maintain high standards of performance

* Maintained accurate records of financial transactions such as

liering activities, credit card charges.

South Of The Border Dillor * Greeted guests orovided menus

Server * Provided excellent customer service to ensure satisfaction

09/2022 - 05/2023

ENS ¢ Assisted in training new servers.

¢ Took orders from customers accurately and in a timely manner

Checked food before serving it to customers

nd courteously

* Delivered food orders promptly

* Monitored dining room for cleanliness and proper set-up at all

times.

¢ Responded efficiently to guest inquiries and complaints in 2

professional manner

* Performed opening and closing duties such as setting up the

dini ea, restocking supplies

Education and T)

Ining

South Florence High School Florence, S¢

05,

22

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