Customer Service Representative

***** ****** ***** **, *******, Texas *****

Phone: 832-***-****

Email: *********@*****.***

PROFESSIONAL EXPERIENCE

Craig Dossett

PROFILE

Customer Service Representative with experience in telephone, email and virtual customer service. Motivated to maintain high customer satisfaction and contribute to company success. Core Qualifications

Strong active listening skills

Very thorough in all research and paperwork

Extremely organized and meticulous in all work

Proficient in computer programs and able to type 50+ words per minute

Process improvement

Noble Financial LLP.

REMOTE CUSTOMER SERVICE REPRESENTATIVE Jun 1998 - PRESENT

Dedicated and technically skilled business professional with a versatile administrative support skill set.

Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line.

Develop and implement sales plan and manage all phases of the sales cycle from prospecting to close and follow-up support.

Review and submit course completions to various companies.

Maintain in-office calendar and training calendar, keeping track of schedules/appointments.

Create and reconfigure client database.

Prepare expense reports and communicate with company president on weekly basis.

Answers customer/account requests or inquiries concerning services, products, billing, and report problem areas.

Shell Oil Co.

Admin Assistant 1991 - 1998

Provided courteous and professional customer service via phone.

Strong experience in a busy call center environment (with an average of 50 calls per day).

Post billing and run various invoices for clients.

Organize and deliver mail to various departments. EDUCATION

University of Houston 1990-1994

TECHNICAL SKILLS

Microsoft Office / PL-SQL / SQL Navigator / Data Modeling / Access / Power Builder

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