Entry-Level Team Member
Resume:
DEMETRIA
MCNEAL
********.******@*****.*** 281-***-****
Richmond, TX 77469
PROFESSIONAL SUMMARY
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
SKILLS
Daily Living Assistance
Records Updating
Emergency Response
Patient Assessments
Medication Administration
Vital Signs Monitoring
Patient Observation
Empathy and Compassion
Medication Reconciliation
Care Monitoring
Personal Care Aide
Outpatient Care
Resident Care Partner
Patient Care Technician (PCT)
WORK HISTORY
Medication Technician Brookdale Assisted Living - Sugar Land, TX 11/2023 - Current Improved medication administration accuracy by meticulously following physician orders and verifying patient information.
Enhanced patient safety through diligent monitoring for adverse drug reactions and promptly reporting concerns to nursing staff.
Maintained up-to-date knowledge of medication protocols, resulting in efficient dispensing and accurate documentation.
Streamlined medication storage and inventory processes, ensuring timely reordering and minimizing waste.
Reduced medication errors by implementing a double-check system before administering medications to patients.
Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Helped patients with self-feeding and assisted feeding, based on individual needs. Improved medication administration accuracy by meticulously following physician orders and verifying patient information
Maintained up-to-date knowledge of medication protocols, resulting in efficient dispensing and accurate documentation
Enhanced patient safety through diligent monitoring for adverse drug reactions and promptly reporting concerns to nursing staff
Supported needs of [Number+ residents under long-term care 05/2022 - 11/2023
Direct Support Professional Supervisor Richmond State Supported Living Center - Richmond, TX
Enhanced individual care by developing personalized support plans for clients with intellectual and developmental disabilities.
Improved staff performance by providing consistent training and ongoing supervision to direct support professionals.
Ensured client safety and well-being through thorough monitoring, documentation, and reporting of incidents and progress.
Streamlined communication between interdisciplinary teams, facilitating effective collaboration on client goals and support strategies. Promoted independence among clients by teaching essential life skills such as budgeting, cooking, and public transportation use. Managed caseloads efficiently while maintaining accurate records in compliance with state regulations and agency policies.
Assisted in staffing decisions including selection, hiring, training, scheduling, and mentoring new team members to ensure quality care provision. Supervised daily activities and provided assistance to staff. Maintained clean, safe, and well-organized patient environment. Assisted disabled clients to support independence and well-being. Assisted clients with daily living needs to maintain self-esteem and general wellness. Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness. Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations. Improved staff performance by providing consistent training and ongoing supervision to direct support professionals
Ensured client safety and well-being through thorough monitoring, documentation, and reporting of incidents and progress
Lead Medication Technician Legacy Falcon Point - Katy, TX 03/2021 - 04/2022 Reordered medication to maintain adequate supply.
Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Prepared medication doses accurately by following medication administration record
(MAR) written by healthcare providers.
Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
Reviewed medication orders for accuracy and completeness before administering medication.
Counted and recorded medication inventory routinely to maintain medication security and control.
Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
Monitored medication storage area to maintain medication security and control. Monitored patient responses to medication to report adverse reactions quickly. Assisted in maintaining conducive environment for residents by adhering to infection control policies.
Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Followed directions of licensed nurses to administer medications and treatments. Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Supported needs of 40+ residents under long-term care Mental Health Technician Oceans Behavioral Hospital - Katy, TX 02/2020 - 08/2021 Performed scheduled patient safety checks and documented results to establish patients' well-being.
Applied de-escalation and limit-setting techniques to promote patient cooperation. Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
Developed and maintained positive relationships with clients to create safe and supportive environment.
Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
Charted on each patient daily.
Delivered compassionate patient care, focusing on safety, comfort and emotional support.
Maintained patient records, documenting changes in patient condition. Took patient blood pressure and pulse rate, reporting findings in health charts. Monitored patient behavior and immediately reported changes to supervising physician.
Took and monitored vital signs, administered medications, and managed patient behavior.
Treated clients and families with respect and dignity. Coordinated discharge planning efforts between patients, family members, and community support services to ensure smooth transition Host Outback Steakhouse - Lufkin, TX 11/2019 - 05/2021 Enhanced customer satisfaction by promptly greeting and seating guests upon arrival. Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
Answered customer questions about hours, seating, and menu information. Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Monitored seating area and checked restrooms regularly to keep spotless. Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Answered phone calls to take orders, give information and document reservations. Backed up servers by checking on tables and retrieving items for guests. Supported needs of person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality Host/Bartender Applebee's Grill + Bar - Lufkin, TX 08/2017 - 04/2021 Enhanced customer satisfaction by promptly greeting and seating guests upon arrival. Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Maintained clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
Coordinated closely with event planners for successful execution of private functions held at restaurant.
Answered customer questions about hours, seating, and menu information. Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Monitored seating area and checked restrooms regularly to keep spotless. Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Used cash registers and credit card machines to cash out customers. Answered phone calls to take orders, give information and document reservations. Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Assisted customers with delivering orders, carrying additional trays and helping dish out items.
Took initial drink orders and relayed information to wait or bar staff. Supported needs of 20- person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality Cashier HEB Grocery Store - Lufkin, TX 11/2013 - 07/2015 Greeted customers entering store and responded promptly to customer needs. Built relationships with customers to encourage repeat business. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs. Welcomed customers and helped determine their needs. Helped customers complete purchases, locate items, and join reward programs. Restocked and organized merchandise in front lanes. Counted money in cash drawers at beginning and end of shifts to maintain accuracy. Assisted customers with returns, refunds and resolving transaction issues. Answered questions about store policies and addressed customer concerns. Worked closely with shift manager to solve problems and handle customer concerns. Tallied cash drawer at beginning and end of each work shift. Handled cash with high accuracy and took care to check bills for fraud. Used POS system to enter orders, process payments and issue receipts. Patient Care Technician St Luke Hospital - Lufkin, TX 04/2007 - 10/2010 Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Answered patient assistance calls, assessed needs, and offered qualified support. Maintained clean and safe environment to promote patient safety and comfort. Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery. Collected and transported specimens to prepare for lab testing. Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Documented patient information and care activities in electronic health record. Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Helped patients with self-feeding and assisted feeding, based on individual needs. Transported patients between rooms and appointments or testing locations. Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Supported needs of 30+ residents under long-term care EDUCATION
Everest Institute - Houston, TX 01/2012
No Degree: Medical Assisting
Lufkin High School - Lufkin, TX 05/1996
High School Diploma
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