Customer Service Insurance Agent

DOUGLAS CHARLAND

Laurel, MD *****

301-***-**** - ***********@*****.***

PROFESSIONAL SUMMARY

Proven Insurance Agent and NASM Certified Personal Trainer, adept in sales techniques and interpersonal communication, significantly enhanced client trust and loyalty at Grove Financial & Associates. Expert in crafting personalized solutions and fostering strong relationships, demonstrated leadership and problem-solving aptitude, achieving sales targets and improving client fitness levels, slef-motivated and dependable.

SKILLS

• Problem-solving aptitude • Sales Techniques

• Interpersonal Communication • Team Building

• Leadership • Excellent Math Skills

• Physical Endurance

WORK HISTORY

02/2022 to Current Insurance Agent

Grove Financial & Associates – Laurel, MD

Built strong relationships with clients through consistent communication and excellent customer service.

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• Responded to customer calls swiftly to resolve issues and answer questions. Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.

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Maintained high standards of customer service by building relationships with clients.

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• Cross-sold insurance products to existing clients to reach sales targets. Prepared and reviewed insurance applications to verify compliance with regulations.

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03/2019 to 02/2022 Insurance Agent

Allstate, Bryan Wagschal Agency – Laurel, MD

Built strong relationships with clients through consistent communication and excellent customer service.

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• Responded to customer calls swiftly to resolve issues and answer questions. Maintained high standards of customer service by building relationships with clients.

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Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.

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• Cross-sold insurance products to existing clients to reach sales targets. Prepared and reviewed insurance applications to verify compliance with regulations.

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08/2018 to 03/2020 NASM Certified Personal Trainer Fitness Evolution – Laurel, MD

Educated clients on proper exercise techniques, reducing risk of injury during workouts.

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Motivated clients to stay on track with fitness goals with positive and friendly approach.

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• Trained clients during strength training, cardio vascular exercise, and stretching.

• Assisted clients with personal fitness goals through realistic objectives. Promoted healthier lifestyle choices by offering nutritional guidance and advice throughout the training process.

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Improved client fitness levels by designing and implementing personalized workout plans tailored to individual goals.

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08/2017 to 07/2018 NASM Certified Personal Trainer Compel Fitness – Dundalk, MD

Conducted initial consultations for potential clients, assessing their goals and providing recommendations for suitable training packages.

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Tracked client progress with regular assessments, adjusting programs as needed to ensure continued improvement over time.

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Enhanced client motivation through consistent encouragement and support during each session.

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Promoted healthier lifestyle choices by offering nutritional guidance and advice throughout the training process.

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Improved client fitness levels by designing and implementing personalized workout plans tailored to individual goals.

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01/2000 to 08/2016 Insurance Agent

Precision Insurance Agency – Silver Spring, MD

Built strong relationships with clients through consistent communication and excellent customer service.

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Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.

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Maintained high standards of customer service by building relationships with clients.

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Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.

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• Cross-sold insurance products to existing clients to reach sales targets. Prepared and reviewed insurance applications to verify compliance with regulations.

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EDUCATION

06/1993 Bachelor of Arts: Communications, Broadcast University of Maryland, College Park - College Park, MD ACCOMPLISHMENTS

2014 Jay Cutler Baltimore Super Heavyweight Bodybuilding Champion LANGUAGES

Spanish

Limited Working

Contact this candidate