Sales Representative Staff Support
Resume:
STEPHEN R CARTER
Dallas, Texas 75241
*********@*****.***
Recognized strengths in account maintenance, problem-solving and trouble-shooting, sales, staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
Possess solid computer skills.
Excellent working knowledge, Microsoft Office produces, WordPerfect/ Lotus, CT DataTrac and QualCOM. (…and because I’m old stuff without a graphic interface also known as legacy systems)
Ability to train, motivate, and supervise employees.
A team player focused on end results while helping to develop other project partners skill sets
Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings, and maintain/update accurate inventories.
I drive semis, straight trucks, fork lifts and other motorized vehicles
EXPERIENCE
White Line Systems LLC June 2021-Present
Lead Driver/Supervisor
Logisitcal back fill for contract driver
Train & certify new driver
Support optimizing route development
National Carrier Liberal Kansas Aug 2019-May2021
OTR Driver
Transport finished goods and raw materials over land to and from manufacturing plants or retail and distribution centers
Inspect vehicles for mechanical items and safety issues and perform preventative maintenance
Plan routes and meet delivery schedules
Document and log work/rest periods and miles driven and retain fuel/toll receipts
XPO Logistics Dallas, Texas Oct 2018-July 2019
Driver Sales Representative
Line Haul Driving
Dock worker
Terminal Hostling (also call being a Yard Dog)
Quality Driver Solutions, Grand Prairie, Texas Oct 2018-July 2019
Local CDL Driver
Hauled varied products over local routes
New Prime Trucking, Springfield, Mo Dec 2013-May 2018
Lease Operator and Trainer
Over the Road Refrigerator Transport
Hazmat and Tanker endorsements
Electronic and Paper Logs
3 years clean safety record
Trained new driver to acquire a CDL and Operator safely
Cinsay, Dallas, Tx Jan 2013-Dec2013
Retention Accounts Manager
•Performed business consultant functions for the small business focusing on customer retention and effective negotiation.
•Conduct pricing and contract reviews with an eye to Up-sell additional business as warranted
• Monitor and analyze financial trends and processing methods,
•Identify improvements to existing systems/products, and opportunities for new products and services.
DynCorp International, Ft Worth, TX Mar 2010-Feb 2012
WATER PURIFICATION SUPERVISOR (KANDAHAR, AFGHANISTAN)
Oversaw the production, storage and distribution of water supply.
Supervise ROWPU Operators in the performance of their duties (every day I dealt with 7 languages and cultures).
Enforce safety standards and conduct on-the-job-training.
Wrote and implemented safety protocols
Ability to recognize symptoms of equipment maintenance issues (i.e. membrane fouling/scaling and take corrective actions and provide critical path maintenance planning and support)
Made wonderful coffee (ask me how)
Labor Foreman
• Provides leadership to cause the creation of organizational structure and processes required to fully execute the
• Responsible for the execution of Labor services, quality, subcontractor performance and construction cost
• Evaluates Labor service execution for compliance to contract design data, schedule, cost budgets and quality
• Advises the project team of status, issues, impacts, risk and cost influence factors
• Maintains the short range look ahead plans
• Reviews and monitors cost and man-hour budget for installation process & development
Site Lead
• Manages basic support services and accompanying labor force.
• Manages assorted team of U.S. nationals supervising skilled, semi-skilled foreign and local nationals
• Conduct meetings with the military customers to ensure that all requirements are met as defined in the Statement of Work
• Develops and executes briefings and presentations, as needed
• Communicate new requirements, concerns, and issues to PMO for resolution
Ensure that LOGCAP IV requirements are met for employee health, morale, and job performance.
Verizon Telecom, Dallas, TX Oct 2006-Feb 2010
Customer Service Analyst
Tier 3 trouble shooting for FIOS (video, telephone and internet).. every try to talk a customer thru setting up a remote for multiple devices made by different companies? I think patience is one of my love languages)
Analyzing and isolating trouble conditions
General Customers order implementation
Union Representative
SBC Telecommunication, Dallas, TX Jan 1999 April 2004
Customer Service Representative
Billing, Order Execution, Service Design, Sale, Retention
Union Representative
EDUCATION
UNIVERSITY OF NORTH TEXAS DENTON, TX
BA: BUSINESS INFORMATION SYSTEMS
Professional Development Institute
Paralegal Certificate
Texas Insurance Adjuster
1989
2004
2013
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