PC Asset management, PC refresh, Desktop Support, Helpdesk

Summary

Over ** years of experience in supporting customers in various lines of business. As a result of my current work experience, I have excelled in the technical aspects of system maintenance, hardware upgrades and all areas of PC support. I have always worked well with people in varying situations which allowed me to interface with both the support staff and the users alike and obtaining positive results. I am self-motivated, energetic and enjoy working others. An outgoing team player with a lively attitude towards new things and pride myself on dedication to hard work. I look forward to working in a position offering growth potential.

Education

2005 Prince George’s Community College, completed classes towards A+ & MCSE certifications

(A+ & MCSE certifications pending)

2003 Montgomery College, Early Childhood Education

2001 Prince George’s Community College, Early Childhood Education

2001 Hampton University, Early Childhood Education/Communications

2000 Graduate, Suitland High School, University High school Program

Technical Skills

Network Troubleshooting

Desktop Troubleshooting

Cisco Switches/Routers

Windows/MAC OS/Linux

Software

Hardware

Extensive Windows 7/10, Active Disk and Kill

Microsoft Office 365, Windows Server 2008/2012, Python, Raspberry Pi, Solarwinds Tools, Altiris, Word Press

Experience

Convergenz LLC (Stationed at the Department of Labor)

PC Refresh/ Asset management Tech November 2022-December2023

Responsible for collecting, receiving and deploying laptop inventory, decommissioning unused assets, setting up, configuring as well as imaging for specific departments within DOL.

Supported the roll-out of new desktop/laptop systems to the user

Coordinated the delivery/pickup of equipment with warehouse team and management

EAM Solutions Group, LLC

Desktop Support Tech/ January 2015-July 2022

Provides customer or technical support by collecting trouble tickets, analyzing issues, carrying out solutions, escalating issues, and tracking to completion clearly and precisely documenting all contact with end users

Responsible for collecting desktop inventory, decommissioning unused asserts, setting up, configuring, imaging and deploying trouble shooting and diagnosing software and hardware problems, including desktop, laptop, printers and peripherals.

Maintains accurate, complete and up-to-date inventory records of all computers and printers

Recycle old computer equipment with down stream vendors (Plastic, Metals and Glass)

New Customer site network installation; running CAT5E and CAT6E

Router and Switch Installations (Managed and Unmanaged)

Desktop and Laptop installations Windows 7 and Windows 10

Meeting with customers to gather requirements for new projects and existing project needs

Developed Training platform to train Students ages 10-18 on Raspberry Pi and computer building

The Moore Legacy Foundation June 2018-July 2022

Acted as both head teacher for STEM camp hosted at Virginia Union University. Designed and taught lesson plans for computer hardware and software, network security, RJ45 cabling, and programming (Python).

4Core Technology Group, Inc August 2003- December 2014

Desktop Support Technician/Assessment Management

Application support and installation

Peripheral installation (LAN Printers, Local Printers, Scanners, etc.)

Imaged laptops/desktops

Supported the roll-out of new desktop/laptop systems to the user community

Troubleshoot OS issues in a Windows XP environment

Coordinated the delivery/pickup of equipment with warehouse team and management

Scanned desktop and laptop environments at office locations across the US for asset management

Traveled to various client locations within the U.S. to perform desktop/laptop/printer refreshes and installations

Break-fix repair, warranty repair, Application support and installation

Peripheral installation (LAN Printers, Local Printers, Scanners, etc.)

Tier 2 Deskside support Identify/Troubleshoot/Escalate/Track/Resolve critical issues

Supported roll-out of new desktop/laptop systems to the user community and utilized a wireless barcode scanner

Lead inventory team to scan desktop and network environments at all office locations across the country for asset management

Created Standards of Operating Procedures

Troubleshoot OS issues in a Windows XP environment

Lead move and deployment teams to open new off-site buildings (package up, unpack, setup and install new equipment)

Lead weekly team meetings and status reports to management

Travel to various client locations within the U.S. to perform desktop/laptop installations

SQL, Python, HTML

AWS, MS Azure

Active Directory

MS Visio, Cisco Packet Tracer

Wireshark, Kali Linux

Service Now

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