Customer Service Hospitality

MICHELLE ORTIZ

************************@*****.*** 203-***-****

West Haven, CT 06516

PROFESSIONAL SUMMARY

Versatile and dynamic professional with experience at Kpot, adept in exceptional customer service and hospitality service expertise. Demonstrated ability to enhance customer satisfaction and maintain high cleanliness standards. Skilled in memory retention and team support, ensuring efficient service and positive guest experiences. Proven track record of mastering both hard skills like POS system management and soft skills including fostering warm customer relationships.

SKILLS

•Exceptional customer service

• Hospitality service expertise

•Memory retention

• Cleanliness standards

• High-volume dining

WORK HISTORY

Server Kpot - Orange Ct

11/2023 - 09/2024

•Service prioritization

•Allergy awareness

• Foreign language proficiency

• Daily specials memorization

•Team member support

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

•Served food and beverages promptly with focused attention to customer needs.

•Worked with POS system to place orders, manage bills, and handle complimentary

•Collaborated with team members during busy shifts for efficient workflow and excellent quest experiences,

•Cultivated warm relationships with regular customers.

•Performed opening and closing duties, ensuring the dining area was prepared for seamless service and maintained orderly dining area for an enjoyable guest experience.

•Assisted in training new hires, providing guidance on restaurant standards and best practices

CNA Orange Health Care - Orange, CT

07/2023 - 12/2023

•Assisted patients with daily living activities, promoting independence and dignity.

•Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

•Enhanced patient satisfaction by providing compassionate and attentive care.

•Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates

• Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.

•Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Baker /cashier Crumbl Cookies - Milford

08/2022 - 12/2022

•Produced consistently high-quality baked goods for customers.

•Complied with health and safety codes to protect staff and customers.

•Operated and maintained bakery equipment, including ovens and mixers

•Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace

EDUCATION

West Haven High - West Haven, CT

High School Diploma

CERTIFICATIONS

Phlebotomist

CNA

EKG

LANGUAGES

English- Proficient

Spanish- Intermediate

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