Customer Service Representative

NA

NEMAT AHMADI

**************@*****.*** 346-***-**** Aurora, CO 80017

Skilled Customer Service Representative with experience in resolving complex customer inquiries. Possess strong communication skills, problem-solving abilities and demonstrate high adaptability to fast-paced environments. Previous professional roles have demonstrated a consistent history of enhancing customer satisfaction and team productivity. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Report Generation

Account updating

Data Entry

Paperwork Processing

Information Security

Complaint resolution

Inbound and Outbound Calling

Typing proficiency

Microsoft Excel

Positive and professional

High-energy attitude

Technologically savvy

Customer Service

Medical terminology knowledge

Active Listening

CRM Software

Retail sales customer service

Problem-solving abilities

Quality Control

Filing

Call Center Operations

Gate Gourmet Denver, Colorado

CSR

07/2022 - 03/2024

Provided customer service support to customers over the phone and by email.

Identified customer needs and provided appropriate solutions. Managed multiple tasks simultaneously while providing excellent customer service experience.

Imprints Graphics Houston, Texas

Machine Operator

01/2022 - 05/2022

Set up and operate machine tools to produce precision parts and instruments.

Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.

Inspect finished workpieces to ensure conformance with specifications. Afghanistan Air Force Afghanistan,

Kabul

Helicopter Pilot

11/2019 - 08/2021

Executed short and long range flights over mountainous terrain in all weather conditions.

Ensured timely arrival at designated landing sites while adhering to FAA Monitored navigation instruments including altimeters, heading indicators, radios, GPS systems.

Participated in military exercises such as troop transport missions or reconnaissance patrols.

Communicated with control towers for takeoff clearances, arrival Summary

Skills

Experience

instructions and other information using radio equipment. Slovakia Flight Training Academy Europe, Slovakia Helicopter Pilot

10/2017

Afghan Airforce Academy Afghanistan, Kabul

Associate in Engineering Technology in Military Information Systems Technology 03/2015

Deyanat High School Afghanistan, Kabul

High School Diploma

01/2004

Education and Training

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