Customer Service Representative
Resume:
Dawn Reeves
Organ, NM *****
************@*****.***
Work Experience
Customer Service Representative
Lincare-Las Cruces, NM
April 2022 to Present
Schedule oxygen delivery, answer the phone, verify insurance, set up new patients. Customer service representative
LA CLINICA DE FAMILIA-Las Cruces, NM
July 2015 to May 2021
Job description:
• Customer service
• Took messages
• Task and goal oriented
• Scheduled clients appts.
• Verify insurance
• Data entry
• Confirm Appts
• Organizational skills
• Answered phones
• Operate scanners
Auditor
HOLIDAY INN EXPRESS-Las Cruces, NM
November 2015 to October 2020
Job description:
• Provided excellent customer service
• Make reservations
• Resolve customer complaints
• Operate switchboard
• Balance with accuracy/process cash transactions
• Credit cards transactions
File Clerk
MECA THERAPIES-Las Cruces, NM
June 2013 to June 2015
Job description:
• Complete weekly billing for the Family Interaction Training (FIT) Program
• Enter personal information for FIT Program
• Audit billing hours for parents of children enrolled in the FIT Program
• New Patient admittance
Auditor
HOTEL ENCANTO-Las Cruces, NM
November 2012 to April 2013
Job description:
• Provided excellent customer service
• Make reservations
• Resolve customer complaints
• Operate switchboard
• Balance with accuracy/process cash transactions
• Credit cards
Education
High School Degree
Natrona County High School - Casper, WY
September 1981 to May 1984
Skills
• Insurance Verification
• Medical Scheduling
• EMR Systems
• Typing
• Continuous improvement
• Hospitality
• Hotel experience
• Continuous improvement
• Typing
• Hospitality
• Typing
• Hotel experience
• Medical records
• Medical office experience
• Medical terminology
• Windows
• Cash register
• Microsoft Word
• Microsoft Office
• Microsoft Excel
• Sales
• Spanish
• Hotel management
• Research
• Management
• Guest services
• Front desk
• Proofreading
• Computer literacy
Certifications and Licenses
Driver's License
January 2021 to February 2026
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