Customer Service Data Entry

Jennifer Acevedo

Skills:

• Bilingual Spanish & English

• Database optimization

• Data entry specialist

• Adaptive

• Advanced statistical analysis

• Excellent customer service skills

Work Experience

Calero March 2023 to August 2024

Remote Data Analyst/Customer Service Representative (temp)

• Conducted advance statistical analysis on managing technology solutions such as telecommunication and managing softwares.

• Created data visualizations to deliver clear, actionable insights from complex datasets.

• Ensured database integrity by performing thorough data cleaning, preprocessing, and management, optimizing overall database performance.

• Facilitated cross-functional collaboration by translating technical data findings into comprehensible reports and presentations for stakeholders.

Mobilelink USA LLC (Cricket) February 2018 to December 2022

Store Manager and Customer Service Manager

• Oversaw store operations, maintaining strict compliance with financial policies and

budget constraints.

• Coordinated the recruitment and training of retail personnel, nurturing a collaborative

team culture.

• Ran bank deposits daily for the store.

• Implemented periodic performance assessments, encouraging ongoing professional

development and responsibility.

• Used ADP for payroll and onboarding new hires as well as creating log ins for each individual.

• Coordinated hiring vents by staffing these events with knowledgeable and personable employees.

•

Sutherland Global Cloud Source April 2015 to December 2017

Bilingual IT Support

• Delivered effective bilingual IT support by resolving technical, billing, and account-related inquiries, contributing to improved customer satisfaction.

• Employed proficiency in CRM tools and Microsoft Office suite to optimize data management and support processes.

• Provided targeted support in healthcare-related customer engagements through the application of medical terminology, enhancing communication precision.

Education

Master in Business Management

University of Phoenix

Associates in Business Management

Monroe Community College

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