It Support Linux Systems

Taurean Anderson

202-***-**** ************@*****.*** https://www.linkedin.com/in/TaureanAAnderson

Linux/Windows System Engineer

A US Army veteran with 10 years of professional IT support experience with high demand, high availability Windows and Linux systems. Experience in system administration including analyzing, designing, installing, configuring and maintaining hardware, software, peripherals and network issues. Self-motivated individual with strong communication and interpersonal skills, proficient at managing multiple projects simultaneously. Excellent ability to work in a fast paced, high profile, deadline-oriented environment. Strong ability to interact with and manage tasks/projects with members of cross functional teams, strong inter-personal skills and a team player.

Troubleshooting Hardware / Software configuration/Repair Data Management Status Reports Remedy Inventory Tracking and Auditing Problem Ticket Queue monitoring and Ticket Resolution

Innovative Critical Thinking Attention to Detail Goal/Task Oriented Training

Professional Experience

Linux Systems Engineer – Transaction Network Services Reston, VA Sept 2018 – Present

Perform standard configuration, management, and maintenance tasks for related file systems, input/output systems, networking, clustering, storage, and applications.

Monitor Nagios and Email alarming acting when needed to resolve outstanding issues.

Review and deploy Unix/Linux system OS updates in accordance with company security vulnerability scans.

Review and deploy Unix/Linux system OS updates in accordance with company security vulnerability scans.

Support application development teams throughout project lifecycles – OS patching, rpm installs, file systems capacity monitoring and server augmentation for Red Hat, Rocky and Centos OS based machines.

Monitor, test, and tune system performance on virtual and physical machines; preserve and provide system log files as needed, order and coordinate physical server hardware replacements such as disks, dimms and networking cabling issues.

Build and configure new virtual machines as requested via Jira ticketing system.

Execute Ansible playbooks on all new servers ensuring systems configurations are in-line according to security and optimization standards.

Recommend and execute configuration updates to Unix/Linux virtual systems to improve efficiency, reliability, and performance.

Perform Unix/Linux server/database transaction and security audits leading to identification and mitigation of security threats.

Develop, document, and maintain Unix/Linux system training materials and systems documentation for educating end users and new IT staff.

Manage and/or provide guidance to junior members of cross functional teams.

Participate in monthly on-call rotation and maintenance window systems updates.

Windows Desktop Support – Transaction Network Services Reston, VA Jun 2016 – Aug 2018

Manages group policy permissions for local and remote users in active directory.

Performs performance troubleshooting for local and remote users’ hardware and software.

Establishes remote connections through SCCM to troubleshoot and resolve user issues.

Conducts Installations and migrations for hardware and software updates, upgrades, and patches for 900+ workstations.

Used Windows administrative access to manage user workstations for application installs and updates.

Utilizes ticketing software to record, document, and resolve workstation performance issues.

Coordinates with users and offices globally for planning, troubleshooting, and implementation of priority changes.

Positions with Kadena Main Exchange Kadena Air Base, Japan Oct 2012 – May 2019

Electronics Supervisor Jul 2018 – May 2019

Electronics Associate Apr 2018 – Jul 2018

Customer Service Associate Feb 2013 – Apr 2018

Electronics Associate Oct 2012 – Feb 2013

Assisted customers, providing in-depth computer and electronics assistance, including troubleshooting and repairing hardware and software issues.

Increased monthly sales revenue by $50K+.

Established a tracking system for high-value inventory / merchandise.

Coordinated inter-departmental events to increase team cohesion and improve store functionality.

Served as an escalation point for customers, maintaining a high standard of professionalism and customer service.

Military Experience

Satellite Communications Operator – US Army Fort Buckner, Japan Dec 2005 – Apr 2012

Monitored and maintained hardware, ensuring a strict compliance with established policies and procedures and achieving a zero major loss/incident record.

Organized inventories, recording and submitting reports for review.

Initiated an information tracking system for organizing and locating employee information.

Implemented and conducted a training program for new employees.

Established communications with management, ensuring an alignment on goals and schedules.

Education

Bachelor of Science, Information Systems Management – University of Maryland (108/120 credits)

Clearance Status

DoD Secret Clearance – Inactive

Certification & Training

CompTIA Security + ce

CompTIA A+ ce

IDirect Hub and VSAT Installation, Operation, and Maintenance Course

Promina 800 ST-1000 Operator

UHF Teleport Operation and Maintenance

EHF TDMA Interface Processor: Operator and Maintenance

Teleport Monitoring and Control Segment (TMCS) Operator

References available upon request

Keywords: System Engineer, System Admin, Virtualization VMWare KVM ILO Access, Windows Admin, Red Hat, Rocky, Centos, Linux, Security Clearance, Ansible

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