Information Technology It System

ERIC MARTIN

TAGHOY

Information Technology

Home Address: **** ******* **. ******** ****,

IL 60131

Mobile no. 312-***-****

Email: **********.******@*****.***

PROFILE

Comes with 20+ years of

accumulated education and

actual exposure to

Management, Computer

Networking, Web and

Software Development,

System Integration and

Consultancy, Technically

hands on skills and most

recently in the field of

Laboratory IT includes

implementation of

Laboratory Information

Systems, Lab Equipment

maintenance and

Installations.

Specialties: System Analysis

and Development. Web

Concept and Design,

Security, Graphic Design, VM,

Cloud Computing,

Networking, VPN, IP-Sec,

NDT Inspections.

CONTACT

PHONE:

312-358401

EMAIL:

**********.******@*****.**

m

HOBBIES

Electronics

Arts

EDUCATION

Electronics and Communication Engineering

University of San Jose -Recoletos

Cebu City, Philippines

2009

Computer Programming

Systems Technology Institute

Cebu City, PHilippines

1987

WORK EXPERIENCE

STARLAB CORP

I.T Administrator

Franklin Park, Illinois, USA

July 2012 to Present

Analyzing a company’s IT system and

infrastructure.

Diagnosing IT system problems,

inefficiencies and weaknesses.

Planning a timeline for completion of

projects.

Understanding a client's business

needs.

Implementing a technological solution to

meet business needs.

Analyzing and determining security

threats.

Providing advice on technology best

practices.

Collaborating with technical in-house

team to ensure familiarity with

technology.

Training staff to use the new IT system.

Monitoring the success of IT solution.

Producing detailed reports on the

efficacy of the technology.

Photography

Web and System Consultancy

Golf

Tennis

Scuba Diving

Community Organization

Volunteering

Ezdan Palace hotel, IT Supervisor

Doha, Qatar

June 2017 to June 2019

Provide configuration and setup of HP

DELL Servers, AVAYA Networks, Barracuda

Firewall and Access points to the Pre-

Opening of a five-star hotel in Doha

Qatar.

Coordinate and Travel,

Clickbooking.com, etc for the

website implementation. Assist in

website planning.

Configure and Setup Blade Servers, NAS

and Hotel Access points

Solicits information from

customers, analyzes

technology performance,

and makes

recommendations for new

hardware, software or

peripherals.

Setup and configure Microsoft Server

2012 r2, AD, DNS, DHCP on HP Blade

Servers, HP Proliant DL Series rack

mount servers

IT Manager

First Glory Philippines

MEPZ, Lapu-Lapu City

March 2015-February 2017

Servers, AVAYA Networks, Barracuda

Firewall and Access points to the Pre-

Opening of a five-star hotel in Doha

Qatar. Response to guest request,

troubleshoot connection and provide

excellent services.

Lifting Equipment Inspection Engineer

Lloyds British, LLC, Takoradi Africa / Uganda

2013-2014

Provides oversight and responsibility

for the performance and operation

of servers and pc /RFID systems and

overall FGPH IT Systems. Oversees

performance on a daily basis, taking

corrective action where necessary to

ensure functionality, utilization, and

availability. Effectively manages staff

such that departmental standards

and expectations are realized.

I.T System Administrator

NMN Global Philippines

Mandaue City, Philippines

July 2012 – 2013

Manage the IT Service Desk and

provide IT Support to office personnel,

network planning and setup NAS,

printer, Communication Equipment,

Laptop, Desktop when required and

complete general IT administrative

tasks.

Inspection Engineer

OES Group

Dubai, United Arab Emirates

2008- 2012

I.T Support / Systems

ICOMM International

Cebu City, Philippines

June 2005 to June 2008

Provides IT support to Level 1 Helpdesk (Phone,

Email and Remote) and Level 2 Desk-side

support for IT incidents that cannot be resolved at their level due to complexity or permission

rights.

Resolve all technical problems locally as far as possible. For more difficult issues escalate and

follow up with corporate technical resources.

Maintain oversight of all issues and keep

Support

team informed of progress.

Provide technical expertise and support for

installing and maintaining IT systems aligned

with

the Global model.

Actively analysing incidents for problem

management.

Actively monitoring the servers and network for

health, and opportunities for improvements or

problem prevention.

Log all responses in a Helpdesk Ticketing

system, monitor request queues and promptly

action

items.

Measure and report on workload and

performance based on data captured in

Ticketing system

augmented with user satisfaction surveys.

Any other duties as directed by the IT Manager

SKILLS

80%

80%

90%

90%

70%

Compute…

Servers

Networking

Electronics

Web Design

Contact this candidate