Customer Service Administrative Support

AMANDA LUKE

917-***-**** Jamaica, NY ******.*.****@*****.***

PROFFESIONAL SUMMARY

Self-motivated organized professional with over 10 years’ experience providing a variety of thorough and skillful customer service and administrative support. Analytical thinker with excellent communication skills. Dedicated, trustworthy and maintains a high level of confidentiality.

AREAS OF EXPERTISE

Prestige customer service Meticulous record-keeping Proficient in Microsoft Office programs

Consummate problem-solver OnBase, Cority, & Epic HSKP Operations: OPERA, REX, KYC, and HMS

EXPERIENCE

Hosuekeeping Coordinator 9/2024 – Present

Lotte New York Palace, New York, NY

Daily open the house to assign room attendants and housemen

Prepare paperwork for the housekeeping supervisors

Housekeeping Inspector 3/2024 – Present

The GoodKind Group, New York, NY

I Hotel Brooklyn Bridge, Sofitel Hotel, Bacarrat Hotel

Daily inspection of rooms on assigned floors. Update in the KYA system when rooms have ben inspected. Message certain departments if there is any disparities in the room.

Housekeeping Floor Manager 7/2022 – 4/2024

Hyatt Regency JFK, Jamaica, NY

I was responsible for planning, organizing, and developing of the daily operations of assigned floor(s) or area in accordance with federal, state, and local standards and guidelines along with assuring the highest degree of quality guest care is always maintained. Oversaw the daily evening operations of the housekeeping department.

Administrative Assistant for Employee Health 1/2022 – 7/2022

Mount Sinai Beth Israel, Manhattan, NY

Worked with Employee health to help with employees’ immunizations, COVID vaccine verifications, and EHS appointments.

Vaccination verifications into Cority and OnBase. Using a system called Redcap to obtain vaccines to be verified. Answered and directed call to the appropriate departments in the Employee Health Call center.

Assistant Director of Housekeeping 7/2021- 12/2021

Hampton INN Hotel, Manhattan, NY

Performance of regular and irregular inspections of the workplace. Supervision of Housekeeping staff and development of housekeeping training sessions. Trained the new hires according to the Housekeeping Manual. Prepared and submitted payroll procedures on time.

Operations Manager Environmental Services 4/2020 - 7/2021

COVID Hotel Program NYHH of New York

Assigned duties, inspected personnel’s work, and investigated complaints regarding housekeeping service or equipment and took corrective action. Supervised work activities of cleaning personnel to ensure clean orderly rooms. Ensured that all cleaning carts were fully sanitized and supplied. Made daily morning reports to the RRM of Housekeeping. Updated clean rooms to the site directors’ staff everyday within the hour. Completed all weekending payroll responsibilities for the working staff.

EDUCATION:

Southern Hampshire University, Bachelors: Major, Psychology, Minor Child and Adolescent Development

Queens Educational Opportunity Center, General Equivalency Diploma Jamaica, NY

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