Scrum Master Quality Assurance

NITHIYA RANI NEETHIALAGAN

San Antonio, TX ***** 817-***-**** ******.****@*****.***

Summary

Certified IT Professional with 10+ years of experience in all phases of diverse technology projects specializing in Business Analysis, Product Owner, Quality Assurance, Data Analysis, Report Creation, Project Management and Agile Methodologies, Agile Scrum practices. Certified scrum Master, Team builder with excellent communications, time & resource management & continuous client relationship development skills. Skilled in Customer Relationship Management, Team building, Account Management, Telehealth.

Career Achievements :

Involved in working across broad technical, financial and business disciplines. Focused teams on business analysis and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.

IT professional with extensive experience in software development, implementation, support, documentation and business intelligence.

Performed the role of Business system Analyst (working on the core application development ) and Business Analyst (working on the business side directly with Clients ).

Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments.

Defined processes and tools best suited to each project. Moved between agile, scrum, waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules and work breakdown structures.

Honored with multiple "Letters of Recognition" in recognition of outstanding project results.

Managed requirements from project inception through release planning. Created and designed documents like Requirement specification, functional specification, scope, vision, As- Is process, To-Be process, status reports, impact assessment, use case and diagrams, JAD sessions, risk analysis, GAP analysis, Process Modeling, Activity Diagram, UAT, Creating test scripts and Test Plans, Business Rule document, Traceability Matrix, change request, lesson learnt .

Subject Matter expertise (SME) In Healthcare HIPAA STANDARDS, Banking/ Insurance, Risk Management, Product Development.

Experience in conducting GAP analysis, User Acceptance Testing (UAT), SWOT analysis, Cost benefit analysis and ROI analysis.

Industry work experience in Healthcare Industry, Value Based Care, Health Insurance, Telehealth, Human and health Services, Energy and financial systems.

Skills

Data Analysis

Database, Power Point, Tables

Report writing

Technology architecture analysis

Data mining

Process development

Project Management

Client Management

Scrum Master

Requirement Analysis

Business Process Modelling

Data Retrieval and manipulation using SQL and Python

Experience

SENIOR TECHNICAL BUSINESS SYSTEM ANALYST I 09/29/2023 TO PRESENT

APEX HEALTH SOLUTIONS, HOUSTON TX

Apex Health delivers technology enabled management services to advance value based care. Apex offers population-agnostic technology-enabled solutions that measure and improve the vital signs of value-based care: disease burden capture, quality improvement, medical cost management, provider alignment, and patient experience. Our comprehensive solutions – comprised of people, process, and technology – drive the transformation required to pursue value-based care.

Some of the projects I handled,

1.OIG Coding Analytics Dashboards

2.Socially Determined – API solutions reframing

3.Upfront Health –Patient / provider - Daily and monthly files

Documented, tested and supported framework necessary to deliver reports and dashboards from data warehouse which met the needs of business.

Created source to target mapping that facilitated migration of data to the data warehouse and Microsoft Azure data lake.

Fulfilled business needs by creating functional design documents, BRD’s, Data mapping crosswalks and acceptance criteria to outline how the operational data warehouse reporting dashboards would be created.

Translated information into comprehensive requirements documentation and transferred that knowledge to the BI development team to create highly efficient and highly scalable business intelligence solutions.

Successfully managed multiple projects involving multiple resources with tight deadlines.

Implemented realistic, affordable plans and strategies to meet business and process improvement objectives.

Environment : MS Access, MS word, MS Excel, UML, Vizio, Use case Diagrams, Microsoft Azure, Azure Devops, Sharepoint, Microsoft Suite, SoapUI, Postgres, PL/SQL .

SENIOR BUSINESS SYSTEM ANALYST I 07/25/2022 TO AUG 2023

CARENET HEALTH, SAN ANTONIO TX

Carenet is a provider of healthcare engagement, clinical support, telehealth and advocacy solutions, lead a consumer engagement breakthrough. By bringing together data, technology, talented team members and unique engagement models, delivering hyper-personalized consumer experiences that meet or exceed those outside of the healthcare industry.

Managed multiple projects inside Carenet.

some of the projects include,

oREVISED IVR PROJECT

oICIMS UKG API INTEGRATION

oDYNAMIC GREETINGS FOR CARESCRIPTS USERS

Conducted multiple discovery sessions and JAD sessions to get the requirements straight from business.

Responsible for creating wireframes and mockups for the development teams.

actively worked with business team to elicit the high level requirements and breakdown in to actionable smaller requirements.

Collaborated with project managers and director in developing and managing project plans.

Prepared multiple project specification document. was responsible in getting final sign off from business after delivering the timed quality product.

Assisted the scrum master in backlog refinement and acted as a scrum master when needed

Supported quality assurance deliverables, communicated across all departments, escalate issues of concern.

Assisted project manager and the team in release planning activities.

Provided training sessions and assisted Junior Ba’s.

Managed the handover of the project with the customer.

Provide consultative support for the systems within their product family and partner with developers and other IT staff .

Worked with stakeholders to identify opportunities for process improvement, automation, and optimization to enhance efficiency and reduce costs.

Worked with stakeholders, including developers, architects, business users, and other members of the project team, to gather and document business requirements, functional specifications, and technical requirements for the Restful API.

Proficient in SQL queries to retrieve and analyze data from various databases, identify patterns and provide insights accordingly.

Transforming raw data into meaningful information for various stakeholders, identifying anomalies and data quality issues.

Environment : MS Access, MS word, MS Excel, UML, Vizio, Use case Diagrams, Salesforce dashboards, JIRA, Confluence, Microsoft Suite, AWS Redshift, SoapUI, Postgres, PL/SQL .

SENIOR BUSINESS ANALYST I 04/12/2021 TO 06/20/2022

SEVITA HEALTH, BOSTON MA

SEVITA HEALTH ( previously named as “The Mentor Network”) is the premier provider of home and community based healthcare which offers adults, children and their families quality and innovative services that covers nearly 40 states in USA . Worked in multiple projects Inside Sevita .

SEVITA - REBRANDING “The Mentor Network “ to “Sevita Health “ :

The project is about rebranding the Mentor networks’s existing Brand to a new consolidated Brand .

This includes changing the logo, words, email ids, urls and weblinks, Data feeds, technical integration needed .

My main role is to meet with different teams that handles different applications for Mentor Network’s day to day activities and identify the areas where the old Branding is included .

Do the indepth analysis and provide inisghts to the Project management team on what type of rebranding is required and who are the resources involved, cost, strategy for transition.

Provide the Project plan and develop the JIRA board with user stories for the development team .

Conducted different scrum ceremonies for the project

Met with different Asset owners out of all the 200 applications and elicit requirements for the same .

Used SQL for writing complex queries to extract data needed for rebranding.

Creating reports and dashboards using SQL results to present findings to stakeholders.

Aggregated data to generate summaries and insights needed for data mining activities.

Created Views and temporary tables for easier analysis and data mining.

SEVITA - COVID MANAGER PROJECT :

Oak Covid Manager project is to implement a new online application to make it easier for employees to report their status, and managers to manage their teams while meeting requirements during this difficult time and to adhere to various federal, state, and local government rules related to COVID testing and vaccine reporting.

My role in this project is to conduct requirement workshops and create process flows, elicit requirements for the build of the covid tracking application, meet with product owners, create various documents for sign off from senior leadership and help the development team to kick off the development process .

Managde projects related to data analysis and AWS implementations, including setting timelines, tracking progress, and ensuring project goals are met.

Maintained positive relationships with business, IT and Vendor by proactively setting expectations, coordinating information exchange and regularly keeping them informed of progress and risks.

SEVITA - TALENT ACQUISITION PROJECT :

This project is about developing Talent acquisition portals for Sevita : A portal for Job application process and referral process .

Phenom Hosted apply – For job application process starting from job apply, Interview scheduling, chatbots, video capture tool, video interviews

Erin Referral Platform - To enable Sevita employees to refer candidates for job postings and process bonus payments.

My role in this project is to connect with stakeholders from the hosted apply and referral program team . Elicit requirements and transform into technical requirements for the development team.

Conducted workshops, followups, indpeth analysis on the portal integration .

SEVITA - USER PROVISIONING PROJECT :

Auto provisioning user roles when they are being employed into Sevita health .

My role in this project is to capture the existing roles, and identify gaps in the autoprovisioned role .

Conducted daily standups, workshops, created user stories, project docuemenation and did UAT testing with the QA team for sign off . worked as a pseudo product owner .

SEVITA SOURCE PORTAL PROJECT :

This project is about sun setting separate benefits portal, HR portal, Covid tracking portal into one single portal for easy access and management for the HR management and all sevita employees .

My role in this project is to conduct multiple working sessions with various teams on the sunset of their existing application, capture As is TO be process, fill in the gaps .

Used Python for data manipulation.

Utilized Python libraries (e.g., Pandas, NumPy) to analyze large datasets and extract relevant information.

Create data visualizations using tools like Matplotlib, Seaborn, or Plotly to communicate findings effectively to stakeholders.

Discuss about the Data migration needed for historical cases, data feeds, security permissions for various users, single sign on for all applications, front end design .

Created User stories, handled the sprint planning sessions, process workflows, project management documentation . Facilitated meetings effectively, including executive level report outs and staff level brainstorming sessions.

Followed Software and Services department guidelines, protocols, tools, and processes.

Environment : MS Access, MS word, MS Excel, UML, Vizio, Use case Diagrams, Salesforce dashboards, JIRA, Confluence, Microsoft Suite, Google collab, AWS Redshift, Postgres, PL/SQL .

LEAD BUSINESS SYSTEM ANALYST 10/2018 to 03/2021

Capturerx, San Antonio TX

Cumulus 4.0 for Capture Rx Cumulus application is a Claims Processing System that receives claims from various entities that are eligible for 340 B drugs (i.e.

A healthcare provider that is eligible to purchase discount drugs under Federal 340 B program ).

Performed Brainstorming sessions and extracted requirements that bridged the gaps in functionality of the application.

Responsible for creating user stories by translating the user requirements into functional specifications to developers/Project team.

Meticulously Organized Sprint Planning session, backlog Refinement session .Responsible to analyze production bugs by investigating the logs in DataDog.

Involved in data Analysis, problem analysis and performed UAT before and after deployment.

Involved in demo of the developed solution to the client CRM's and clients if necessary.

DataDog is used for cloud scale monitoring.

Postgres, AWS Redshift, Dbeaver is used as a backend/ database for storing all the information related to claims, covered entities, pharmacy, patients and drug inventory.

Jira, Confluence and Teams for collaboration of files and project information.

Served as both Technical and functional business systems analyst, works with the business using the agile framework to capture requirements, write user stories and document Confluence with our artifacts.

Successfully supported the team of Customer Relationship Managers responsible for over 150 entities.

Served as a liason in bridging gaps between the client requirements by facilitating elicitation sessions and brought in the improvement needed.

Worked directly under the director of the Business analytics team.

Served as a SME in many modules and provided training sessions to the new candidates and gave cross training sessions to other teams.

Create and maintain data models and schemas that align with business needs, ensuring data accuracy and consistency.

Worked with stakeholders, including developers, architects, business users, and other members of the project team, to gather and document business requirements, functional specifications, and technical requirements for the Restful API.

Worked with developers and architects to define the overall design of the API, including the endpoints, resources, and data formats.

Created and maintained API documentation, including API specifications, user guides, and reference documentation, to ensure that the API is properly documented and easy to use.

Conducted Trainings for internal and external customers on the usage of C4 application.

Helped the clients directly by generating reports for them as per HRSA standards.

Worked directly to formulate the HRSA audit Report from C4.

Connected various data sources to import and blend data.

Designed interactive dashboards and visualizations to present insights.

Proficient in writing SQL queries to retrieve data from databases based on business requirements.

Expertise in performing data manipulation tasks like filtering, sorting, grouping, and aggregating data and Joining multiple tables to create comprehensive datasets for analysis.

Created calculated fields in Tableau, built trend analysis for data mining and visualization.

Developed interactive reports for sharing insights with Stake holders.

Environment : MS Access, MS word, MS Excel, UML, Vizio, Use case Diagrams, Data Dog Salesforce dashboards, JIRA, Confluence, Microsoft Suite, AWS Redshift, Dbeaver, SoapUI, Postgres, PL/SQL, Tableau.

LEAD BUSINESS ANALYST 06/2018 to 09/2018

USAA, SAN ANTONIO TX

IT 3rd party call center of USAA has various vendors all over USA to provide the support to all its service level agents and customers of USAA Banking Systems.

Completed data analysis using the contact center application - Customer Relationship Management (CRM) tool for documentation and compliance purposes.

Assisted both internal and external stakeholders in navigating the system while providing adequate resources.

Conducted research and provided resolution involved with customer complaints and reported to senior leadership.

Involved in monitoring different dashboards, Notice trends in incidents, groups.

Exclusively used Service Now dashboards, VDI Dashboards for continuous monitoring of tickets.

Provide first line support for any information technology issues and problems.

Document all troubleshooting steps within trouble ticket.

Update the internal knowledgebase with issue resolution details.

Escalate critical incidents to appropriate teams and update the vendors who is affected by the incidents.

Escalate fully documented problems as required to Tier 3 and support teams.

Act as a liaison between customers and Tier 3 teams.

Quickly and accurately determine incident scope and impact.

Follow up on tickets at pre-defined intervals until resolved.

Environment: MS Access, MS Excel, UML, Use Case Diagrams,Service Now, VDI Dashborads, Xml, Microsoft Suite, Batch job processing, UML, Use Case, Unix, Pl/Sql.

BUSINESS ANALYST 03/2018 to 05/2018

Community First Health Plans, SAN ANTONIO TX

Community First Health Plans (CFHP) was established in 1995, by the University Health System, specifically to begin providing health care coverage to the citizens of Bexar and the surrounding seven counties.

Community First operates at a grass-roots level, interacting with key community organizations to help identify and provide information to help families obtain the health care coverage they need.

Responsible for performing analysis and documenting business requirements as well as current state and future state business processes.

Involved in Project management duties including maintenance of documents and large volume of data.

Applied basic Business Analysis principles from requirement analysis to development through deployment to include preparing detailed requirements, scope tracking, reporting status and issues.

Worked with Subject Matter Experts (SME's) from cross-functional departments like Customer Service, Marketing, Account Administration and Audit to better document business rules that fed into application.

Extensive knowledge of different generations of Microsoft Excel software and extensive usage of excel spreadsheets for extraction and maintenance of large volume of data.

Created daily reports in designed excel spreadsheet and pivot tables.’

Manipulated files and their associated data for rapid delivery to clients and loading into internal databases.

Preserved the confidentiality of the office and promotes the University Health System's guest relations policy.

Developed and documented vetted contingency plans in case of risks or roadblocks.

Responsible in taking the initiative to seek out areas of improvement, continuously assess systems as business direction changes for impacts to existing designs, and work with appropriate parties to determine the best solution.

Ensured adherence to practices, standards, policies, and procedures.

Environment: MS Access, MS Excel, UML, Use Case Diagrams,Crystal Reports, Xml, Microsoft Suite, Zeomega Jiva, TCS Acuity, Amysis, UML, Use Case, Unix, Pl/Sql.

LEAD BUSINESS ANALYST 02/2015 to 12/2015

Deloitte AUSTIN TX

(Technosoft corp)TX- TIERS, Austin HHSC(Health and Human Services Commission) is involved in maintaining and improving the health and human services system in Texas and to administer its programs in accordance with the highest standards of customer service and accountability for the effective use of funds. Project I worked involves migration of Your Texas Benefits portal and cross verifying the data integrity with Tiers databases.

Interacted with Business Manager, Development Manager and QA Manager to provide them update QA testing efforts on daily/weekly basis.

Tracked issues using Application Lifecycle Management.

Created Business Requirements Document (BRD), Functional Requirements Document (FRD) and Requirement Traceability Matrix (RTM).

Involved in the analysis of business requirements, system specifications and wrote test plans, test cases for the sanity, GUI, functional, security, database and integration testing.

Performed the website testing, functional, ad-hoc and regression testing of the order lifecycle, review the point of sales (POS) test reports, cross browser (Mozilla, Chromium, Chrome, IE) compatibility testing of website and the mobile device compatibility testing and security testing.

Helped the testing team in tracing the requirements from Requirement Traceability Matrix (RTM) and involved in the User Acceptance Testing (UAT).

Used Rational Rose to create Use Cases, Activity diagrams, Sequence diagrams, Collaboration diagrams and Class diagrams.

Defined the scope of the project ensuring the definition of the Most Viable Product is met.

Environment: Java, Workflow & Approvals, MS Access, MS Excel, UML, Use Case Diagrams,Reports, Xml, Application Lifecycle Management, JIRA, Custom Tabs, UML, Use Case, Unix, Oracle Pl/Sql.

LEAD BUSINESS ANALYST 03/2014 to 02/2015

Savancys Inc - Dallas,TX

Alliant Energy.

Actively worked in core team for a $150M project for replacing legacy main frame system with Oracle Utility Billing system (CC &B) by involving in performing requirement analysis, development of functional specifications, database design, time estimations, project schedule, test plans and maintaining quality development process for a WEB based system.

Developed and presented weekly and monthly reporting of the Funnel Metrics to the stake holders.

Effectively grouped requirements based on business priority and also made sure the grouping helped incremental development for significant reduction of cists.

Pioneered 'Project Retrospective' as a process improvement measure that led to better results.

Tracked and managed product backlog, burndown metrics, velocity, and task breakdown.

Actively performed risk assessment in advance and developed development procedures to provide effective solutions or workarounds to the problem at hand, and communicate these proactively to the senior management.

Created use case diagrams, Flowcharts, and business requirements documentation.

Clarified QA team issues and reviewed test plans and test scripts developed by QA team to make sure that all requirements will be covered in scripts and tested properly.

Helped the testing team in tracing the requirements from Requirement Traceability Matrix (RTM) and involved in the User Acceptance Testing (UAT).

Responsible for data mapping, identifying various reports and design data warehousing based reporting system.

IT ANALYST 04/2008 to 12/2009

Tata Consultancy Services, PacifiCare - India

PacifiCare is one of the nation's largest consumer health organizations, offering individuals, employers and Medicare beneficiaries a variety of consumer-driven health care and insurance products.

As a IT Analyst and QA analyst, managed multiple IT teams responsible for the development, maintenance, and implementation of client/server and mainframe applications.

Involved in defect tracking and management. Worked with Subject Matter Experts (SME's) from cross-functional departments like, Customer Service, Marketing, Account Administration and Audit to better document business rules that fed into application.

Performed supervisory tasks during the project, including performance evaluation and training support for team members.

Developed procedures to address varied styles, information needs and establishes credibility at all levels with clients and builds problem-solving partnerships with clients and colleagues.

Environment : Excel, Oracle, Business Objects, Test Director, PVCS, Power Point, MS Project 2003, MS Word and MS Visio.

SYSTEM TEST ANALYST 05/2007 to 04/2008

Tata Consultancy services, Aviva Hibernian Life Insurance - India

A subsidiary of AVIVA plc, is one of Ireland's largest and most successful financial organizations, with activities spanning general insurance, risk management, pensions, life assurance, investment management and personal financial services.

The project required developing IT system for Aviva's Life and pension products for quotations and new business.

Performed a dual role of Business Analyst and System Test Analyst.

Performed Requirement Analysis for complex change requests with SMEs.

Involved in testing of seven Group/Individual Life and Health Insurance and Pension Products.

Reviewed technical design document.

Prepared Master Test Plan, test script and test data.

Prepared daily and Weekly defect Status Reports.

Preparation of Causal Analysis, Lessons learned and best practices.

Co-ordinate with client Test Manager for tracking defect and overall smooth operation during UAT.

Prepared Business Requirement Documents on the respective topics taken up by the team members.

Communicate project status to management and user community.

Presented technical and design documents in the design review meetings Solution Environment: Sun Solaris, Oracle 10g database, Tuxedo 6.4, Power builder 6.5 Tools: Test Director, HP Quality center, PVCS.

Education and Training

Coimbatore Institute of Technology - India BS

Computer Science & Engineering (2003-2007)

Post Graduate Program in Data Science and Business Analytics

UT Austin (2023-2024)

Certifications :

Requirements Analysis

BA Analysis and Monitoring

Requirements Elicitation

SQL

CSM Certified Scrum Master

Safe POPM - Product Owner/ Project Manager Certification

Contact this candidate