Customer Service Client Services

Siron Manning

773-***-**** · ************@*****.***

http://linkedin.com/in/siron-manning-925a9281

Customer service leader with 10 years of supervisory experience, and 20 years of overall experience in the banking and finance industry, and client servicing.

Highlights

20 years of customer service

15 years of administering banking systems

15 years client services

10 years of supervising 6 teams

Experience

CHICAGO TRANSIT AUTHORITY

FLAGGER

MAY 2022 – PRESENT

Coordinate the movement of trains through slow zones in maintenance sites to protect workers, equipment, and structures.

Perform Information Specialist work such as customer service, public service announcements and effectively communicating with Control Central regarding track malfunctions and violations.

FOREST PRESERVE DISTRICT OF COOK COUNTY

SEASONAL LABORER

MAY 2021 – DECEMBER 2021

Maintained District properties, facilities, equipment, and holdings at 12 Forest Preserve throughout Cook County.

Lead work teams on various facility projects and assigned maintenance and repair task.

JP MORGAN CHASE, CHICAGO, IL

TRANSACTION PROCESSOR SUPERVISOR

SEPTEMBER 2018 – DECEMBER 2020

Supervised a team of 6 in global management and other non-business aligned digital and platform services.

Documented and verified consumer and business banking account information in corporate and investment bank.

CLERICAL ASSOCIATE III

SEPTEMBER 2003 – SEPTEMBER 2018

Spearhead and lead a team of 6 in a project called Open Account. Brokerage personalized documentation services for major cooperation such as Lowes, Home Depot, and Walmart.

Managed the needs and feedback of over 50 customers each day via telephone and email.

EDUCATION

MALCOM X COLLEGE, CHICAGO, IL

BUSINESS ADMINSTATION, AUGUST 1998 – MAY 1999

PROVISO EAST HIGH SCHOOL, MAYWOOD, IL

GRADUATED IN 1998

Contact this candidate