Customer Service Representative
Resume:
**** * **** ** ***** FLRIDA,
***************@*****.***
S K I L LS
• CRM software
• Product sales
• Brand representation
Service-focused Customer Service
Representative dedicated to maximizing
satisfaction and retention with proactive
attention to individual customer needs.
Smoothly handles questions and
resolves concerns with great problem-
solving abilities and attention to detail.
Multitasks and manages time well to
consistently meet performance targets.
[Turbo Tax] experienced in
communicating with clients, answering
questions and meeting different needs.
Listens carefully to questions,
researches correct answers and
escalates calls requiring high-level
responses from other departments or
supervisors. Diligent about documenting
caller interactions for tracking and
future communications.
Diligent customer service professional
accustomed to working independently
and collaboratively in direct response to
customer care and support
requirements. Communicates well with
others and maintains accurate records.
Decisive problem solver with
enthusiastic attitude and desire to
please consumers.
E X P E R I E N C E
MSC Cruises
● August 2021 - September 2023
Customer Service Representative
• Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
• Completed paperwork for orders and new service actions.
• Built strong knowledge of product line to assist customers in selecting products.
• Navigated multiple systems to identify source of issue. AGERO
● May 2019 - June 2021
Customer Service Representative
• Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
• Answered inbound calls to greet and assist customers with various needs and questions. INTUIT
● November 2018 - April 2019
Customer Service and sales Agent
• Built strong customer relationships and identified needs to maximize sales.
• Learned store products and policies thoroughly to offer customers best-in-class assistance.
• Taught customers how to use, maintain and customize Turbo Tax products.
• Worked well within team environment and communicated effectively with fellow associates to implement comprehensive and customer-focused strategies.
• Assisted with driving customer service team to reach sales quotas with excellent sales skills and positive client experiences.
E D U C AT I O N
June 2017
College degree - Legal science
Faculte of law and economic science (P-au-P), P-au-P, Dep West, Haiti L A N G U A G E S
English
Fluent
French Fluent
Creole
Native
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