Customer Service Data Entry

Jack Codd

**** *. ********* ***.

Fresno, California 93711

Cell: 415-730- 2186

Email: *******@*******.***

Over 20 years Theater, Administrative Support, Clerical, Data Entry and Customer Service experience. Reliable employee with excellent organizational and people skills. Strong personal ethics and integrity. Convey a professional image of honesty, compassion and concern for the needs of my Team Members and customers. Skilled in providing courteous service to persons from diverse socioeconomic and cultural backgrounds. I am willing to work weekends, all shifts and overtime. Seeking a position utilizing current skills and abilities.

Education and Credentials

Master of Art - Theatre Arts - San Jose State University, SJ, CA 2017

Bachelor of Arts - Drama - San Francisco State University, SF, CA 2001

Member - Screen Actors Guild - American Federation of Television and Radio Artists

Lifetime Member - Golden Key National Honor Society

Computer Skills: Microsoft Office (Outlook, Word, Excel & PowerPoint).

Experience

Casino Host 9/2010 - 12/2019

Jackson Rancheria, Jackson, CA

· Provided professional and courteous customer service in a fast-paced setting.

· Set up new accounts and tracked in order to determine rewards for promotional play.

· Rotated between Players Club and casino floor to expedite services.

· Resolved customer issues and complaints in an effective manner.

· Assisted with scheduling new hotel reservations for elite guests.

· Served as a communication liaison and mediator between customers, casino manager, security and law enforcement personnel in resolving issues of safety for guests.

Student / Theater Production 2004 - 2008

Independent Study, San Jose, CA

Sales Associate 2001 - 2004

Nordstrom Department Store, San Jose, CA

· Sold high-end women’s shoes for elite retailer with high standards of customer service.

· Met sales goals and company expectations. Ensured accuracy while processing transactions.

· Developed clientele through customer service; followed-up with marketing and promotions.

· Established new revolving accounts; built sales through suggestive selling techniques.

· Became versed in designer lines and quality merchandise.

Contact this candidate