Information Technology Technical Support

**/**** - **/**** **** Employed

Information Technology Self Contractor, El Paso, TX

Worked with 30 clients, on-call 24/7

Installed and configured computer hardware, software, systems, networks, printers, and scanners.

Monitored and maintained computer systems and networks. Responded in a timely manner to service issues and requests. Provided technical support clients.

Set up accounts for new users.

Repaired and replaced equipment as necessary.

Tested new technology

08/1999 - 09/2002 Director of Information Technology Millennium Plastics, El Paso, TX

Secured network for Plastics Systems, assigned and reviewed the work of 4 staff members; analyzed and program network.

Directed daily operations of department, analyzed workflow, establishing priorities, developing standards and setting deadlines. Met with department heads, managers, supervisors to solicit cooperation and resolve problems.

Reviewed project plans to plan and coordinate project activity. Provided users with technical support for computer problems. 07/1998 - 07/1999 Assistant Director of I.T. Southwest Operations Johnson & Johnson Medical, El Paso, TX

Oversaw 11 IT programmers, technical support and security analyst. Supervised Y2k Software and Hardware Project

Received Champions Award, bench marked J&J for standardizing software. 09/1982 - 06/1998 I.T. Administrator, Logistics Supervisor Eureka (Electrolux) Vacuum, El Paso, TX

Designed and maintained corporate systems, in Texas, Illinois and Mexico. Orchestrated day-to-day transportation operations, planned and executed schedules for drivers, pickups and deliveries. Kept a strategic number of drivers on standby for emergencies and contact substitute drivers in a timely manner to ensure uninterrupted delivery. James Sheehan

704 El Parque Dr., El Paso, TX 79912

Phone: 915-***-****

Email: ***********@*****.***

Find Employment in Information Technology

Employment in the fast filled world of Information Technology Quick to adapt

I am extremely dependable, have great customer skills, I am looking for any position in the I.T. Field for the next 10 years

Electrolux, J & J, Millennium Plastics, Self-Emp

Coordinated regularly with customers, vendors, yard spotters and Ruan personnel across the country.

Asset safety, performance and compliance with Department of Transportation regulations through inspections.

Managed the transportation budget, payroll and accounts receivable. Handled company's response to accidents and breakdown to minimize service disruption.

History

3 Years at College or a Technical or Vocational School Illinois State University, Normal, IL

Trained in and on all Microsoft Office applications References Available on Request

High school, and some College

Johnson & Johnson - Champion Award 1998

Y2k Software and Hardware Certifications Global Requirements Additional Information

Detailed References

Contact this candidate