Customer Service Business Development

Muhammad Nasir

Brampton, ONL*T *R* 437-***-**** ***************@*****.***

Skills

Customer service & communication skills (written & verbal)

Strong analytical and problem-solving skills

Presentation & interpersonal skills

Leadership & communication skills

Ability to penetrate new markets

Goal-oriented and focused on deliverables

Ability to segment market, target customers, and position brand

Ability to lead and manage sales & merchandising teams

Business development & strategic thinking skills

Understanding of financial metrics, budgeting, and forecasting

Ability to work effectively with various department

Ability to think creatively and develop innovative solutions

Ability to negotiate and close deals

Professional Summary

"Seeking a position in a reputable firm where I can apply my sales, customer service, hospitality, marketing specialist, and business development expertise to drive business growth and excellence."

Work History

Production Packing Associate, 08/2024-Present

Plats Du Chef-Concord, ON

Store Supervisor, 05/2023-05/2024

Shukran Grocery & Halal Meat, Brampton, ON

Supervised and managed a team of store staff, including cashiers, stockers, and butchers, to ensure excellent customer service and efficient store operations.

Coordinated and implemented visual merchandising strategies to drive sales and customer engagement.

Conducted inventory management and ordering to ensure adequate stock levels and minimize waste.

Ensured compliance with halal standards and regulations in the meat department.

Developed and maintained strong relationships with customers, resolving complaints and ensuring customer satisfaction.

Assisted with store opening and closing procedures, including cash handling and security protocols.

Collaborated with the store owner to achieve sales goals and improve store performance.

Business Development Manager, 04/2022 - 04/2023

Munir Traders (Govt. Contractors)—Lahore, Pakistan

Developed and executed business growth strategies to drive revenue and market share.

Identified and pursued new business opportunities, building and maintaining relationships with key clients and partners.

Conducted market research and analysis to stay up-to-date on industry trends and competitor activity.

Managed and optimized business development budgets to achieve maximum ROI.

Developed and maintained a strong pipeline of new business opportunities, resulting in a 25% increase in sales.

Built and maintained strong relationships with clients, resulting in a 30% increase in repeat business.

Identified and pursued new market opportunities, resulting in a 20% increase in market share.

Marketing Specialist, 06/2012 - 03/2022

Refined Food Company (REFCO)—Saudi Arabia

Developed and executed brand marketing strategies to drive sales, brand awareness, and customer engagement.

Managed and maintained brand portfolios, including product positioning, packaging, and pricing.

Collaborated with cross-functional teams, including sales, category management, and creative agencies.

Conducted market research and analysis to stay ahead of industry trends and competitor activity.

Created and presented marketing plans, reports, and presentations to internal and external stakeholders.

Developed and managed marketing budgets, ensuring effective allocation of resources.

Implemented and measured the effectiveness of marketing campaigns, including digital, social media, and in-store promotions.

Built and maintained relationships with key customers, including retailers and distributors.

Stayed up-to-date with industry trends, consumer insights, and marketing best practices.

Key Account Sales Executive/Key Accounts Sales Sup, 05/1998 - 05/2012

United Partners Company Ltd., Jeddah, Saudi Arabia

Key Accounts Sales Executive:

Managed and grew a portfolio of key accounts, including top retailers and distributors in the FMCG industry.

Developed and executed sales strategies to drive revenue growth, market share, and customer satisfaction.

Built and maintained strong relationships with key decision-makers and stakeholders.

Conducted market analysis and competitor research to stay ahead of industry trends.

Identified and pursued new business opportunities, resulting in an increase in sales.

Collaborated with cross-functional teams, including marketing and customer service, to drive brand growth and customer engagement.

Key Accounts Sales Supervisor:

Supervised and managed a team of key account sales executives, providing guidance and support to drive sales growth and customer satisfaction.

Developed and implemented sales strategies and account plans to achieve business objectives.

Built and maintained strong relationships with key decision-makers and stakeholders at top retailers and distributors.

Conducted performance analysis and coaching to improve sales team performance and achieve targets.

Collaborated with cross-functional teams, including marketing and customer service, to drive brand growth and customer engagement.

Identified and pursued new business opportunities, resulting in an increase in sales.

Developed and implemented training programs to enhance sales team skills and knowledge.

Key Accounts Sales Executive, 08/1995 - 04/1998

Refined Food Company (REFCO)—Jeddah, Saudi Arabia

Achieved sales goals and service targets by cultivating and securing new customer relationships.

Researched sales opportunities and possible leads to exceed sales goals and increase profits.

Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.

Established and maintained positive relationships with vendors to determine product availability and quality.

Mentored junior sales representatives, providing ongoing coaching to improve their performance.

Identified upselling opportunities within existing accounts by staying informed about clients' evolving needs and requirements.

Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.

Streamline the sales process to improve efficiency, reduce cycle time, and close deals faster.

Branch Supervisor, 02/1994 - 07/1995

Budget Rent a Car, World Wide Co, Saudi Arabia

Monitored branch performance metrics regularly, taking corrective actions as needed to maintain desired results.

Developed strong relationships with key clients, resulting in increased loyalty and repeat business.

Managed vendor relations effectively by negotiating contracts, monitoring service quality, and ensuring timely payments to maintain strong partnerships.

Motivated, trained, and disciplined employees to meet performance benchmarks.

I oversaw branch security protocols, maintaining a safe workplace for both employees and customers alike.

Handled escalated customer complaints professionally while working towards swift resolutions that maintained client satisfaction levels.

Rental Supervisor Cum Maintenance In-charge and Vehicles Parts Purchaser, 09/1989 - 01/1994

Marhaba Rent a Car, Saudi Arabia

Rental Supervisor:

Supervised and managed a team of rental agents, drivers, and maintenance staff to ensure efficient and customer-focused operations.

Coordinated and controlled vehicle rentals, including scheduling, delivery, and returns.

Developed and implemented rental procedures and standards to ensure compliance with industry regulations and company policies.

Conducted performance analysis and reporting, identifying areas for improvement and implementing corrective actions.

Managed and controlled rental costs, ensuring efficient use of resources and budget.

Collaborated with other departments to ensure effective communication and coordination.

Ensured compliance with safety protocols and regulations, maintaining a safe working environment.

Vehicle Parts Purchaser:

Purchased vehicle parts and accessories for repair and maintenance services.

Negotiated prices and terms with suppliers to ensure cost-effectiveness and quality.

Developed and maintained relationships with suppliers to ensure timely delivery and high-quality products.

Conducted market research to stay up-to-date on industry trends and identify new suppliers.

Collaborated with the repair team to ensure accurate ordering and timely delivery of parts.

Vehicle Maintenance In-charge: (Taif & Jeddah Branches)

Managed and supervised the maintenance and repair of a fleet of vehicles, ensuring optimal performance and safety.

Coordinated and scheduled maintenance activities, including routine inspections, repairs, and replacements.

Developed and implemented maintenance procedures and standards to ensure compliance with industry regulations and company policies.

Conducted quality control inspections to ensure high standards of workmanship and safety.

Managed and controlled maintenance costs, ensuring efficient use of resources and budget.

Collaborated with other departments to ensure effective communication and coordination.

Ensured compliance with safety protocols and regulations, maintaining a safe working environment.

Fleet Controller:

Managed and controlled a fleet of vehicles, ensuring optimal utilization, maintenance, and safety.

Coordinated and scheduled vehicle assignments, deployments, and movements.

Developed and implemented fleet management procedures and standards to ensure compliance with industry regulations and company policies.

Conducted fleet performance analysis and reporting, identifying areas for improvement and implementing corrective actions.

Managed and controlled fleet costs, ensuring efficient use of resources and budget.

Collaborated with other departments to ensure effective communication and coordination.

Ensured compliance with safety protocols and regulations, maintaining a safe working environment.

Note: I was in charge of the maintenance of American troop vehicles in Taif City, which the Saudi government rented from our company during the Iraq and Kuwait disputes.

Sales Executive-Cosmetics & Perfumes, 02/1987 - 07/1989

Iqra'a Traders, Lahore, Pakistan

Generated new business leads and developed existing customer relationships to drive sales growth.

Conducted product demonstrations, presentations, and training sessions to educate customers on product features and benefits.

Managed a sales territory, achieving sales targets and expanding market share.

Collaborated with cross-functional teams, including marketing and customer service, to align sales strategies and campaigns

Conducted market research and analysis to stay ahead of industry trends and competitor activity.

Built and maintained relationships with key customers, including retailers, distributors, and wholesalers

Identified and pursued new business opportunities, including partnerships and collaborations

Achieved sales targets and exceeded revenue goals

Quality Controller, 01/1986 - 02/1987

Mohammad Ahmed & Bros (Government contractors)—Rawalpindi, Pakistan

Inspected mechanical components and assemblies for compliance with quality standards and specifications

Conducted audits and inspections to ensure quality and reliability of products

Collaborated with production teams to identify and address quality issues

Implemented quality control procedures and protocols to meet government and industry requirements

Note: They were manufacturers of some ammunition parts for the Armed Forces.

Education Qualification

Bachelor of Art's (BA) from Punjab University, Lahore.Pakistan.

TECHNICAL QUALIFICATION

Trade Certificate: Turner, 11/1982

Pak German Technical Center - Lahore,Pakistan

Languages

English

Full Professional

Urdu

Native or Bilingual

Punjabi

Native or Bilingual

Arabic

Limited Working

DRIVING LICENSE

Driving License: G2 Canadian License

Contact this candidate