CNA
Resume:
Jamika Goudeau
Las Vegas, NV *****
************@*****.***
Managed customer accounts
Greeted customers
Resolved customer issues
Booked appointments for clients
Worked in the inbound call center
Created call center scripts
Assisted customers via live chat
Collected and documented orders
Responded to inquiries and issues
Operated the cash register
Worked as housekeeper in behavioral hospital
Assisted with cleaning restrooms, hallways, offices, and bedrooms Removed trash
Helped with laundry
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
CNA - Certified Nursing Assistant/Activities Assistant Sienna Extended Care and Rehab-Oklahoma City, OK
June 2022 to Present
Patient care, changing,helping to restrooms vital signs, bathing and feeding watching over patients. Group activities, bingo, cards, movies,projects arts and crafts . CNA - Certified Nursing Assistant
Cross Timbers Nursing & Rehab Senior Mental Health-Midwest City, OK January 2024 to August 2024
Cleaning patient rooms, feeding, bathing,changing breafs,assisting to restroom,assisting with walking,vital signs,charting on patient
Customer Service Representative
Advanced Call Center Technologies, LLC-Norman, OK
February 2023 to August 2023
Assist card holders with there problems with there cards and mailing out new cards if they need one and give account information.
CSR - Customer Service Representative
Advanced Call Center Technologies, LLC-Norman, OK
February 2022 to August 2023
Answering inbound calls,noting account’s, assisting card holders with accounts Supervisor
Spiers New Technologies-Norman, OK
February 2021 to November 2022
Shipping,data entry,copying and scanning the batteries and crates in,put shipping labels on the crates . Housekeeper
Desert Parkway Behavioral Healthcare Hospital-Las Vegas, NV March 2019 to January 2020
1. Worked as housekeeper in behavioral hospital
2. Assisted with cleaning restrooms, hallways, offices, and bedrooms 3. Removed trash
4. Helped with laundry
Warehouse Associate (Temp)
Amazon Fulfillment Associates-Las Vegas, NV
August 2018 to March 2019
Loading,scanning, packing, picking items.
Housekeeping
Mandalay Bay Hotel and Casino-Las Vegas, NV
March 2016 to March 2018
Cleaning guest rooms, bathrooms, making beds, dusting, vacuuming replacing towels. Medical Representative
USA Medical Center-Las Vegas, NV
January 2017 to October 2017
Data entry, answering multiple phone calls from members and provider doctor offices, researching patients info and finding them a provider by using windows, citrix drive using multiple soft wares Phone Interviewer
Customer Service
Assisting Customers Tmobile-Las Vegas, NV
February 2016 to July 2017
in resolving problems with their Telephone bill, Cable, Internet service, assisting customer on how to reset their Internet, and Cable box and direction them to the location of the master reset, informing customer on new products, and on how to maintain their monthly bill.
Caregiver (Full-Time)
Crystalist-Las Vegas, NV
December 2015 to July 2017
Cleaning, watching the clients while there home, cooking, doing laundry, giving medication Warehouse Worker
Brady Linen Services, LLC-Las Vegas, NV
June 2013 to August 2016
Duties: sort, wash, load and unload laundry, iron and press bedding linen, sort, fold and put away clean laundry
Operate mechanized cleaning equipment, maintain all cleaning equipment and materials in a safe and sanitary working condition, monitor and report necessary domestic repairs and replacements, Prepare laundry and lining for Package to be shipped outbound to different locations. Appointment Setter
Brady Linen Services, LLC-Las Vegas, NV
April 2014 to June 2016
Scheduling appointments for the students to get to talk to the school administrator or counselor Call Center Representative
Prime Remodeling-Los Angeles, CA
February 2010 to May 2012
Duties: Opening and closing leads. Manger duties scheduling appointments. Ross Associate
Ross Dress For Less-Lancaster, CA
March 2008 to June 2011
Assisting customers with finding clothing items and products, cashier, greeting, and taken returns, customer service.
Receptionist
Lancaster Superior Court House-Lancaster, CA
January 2006 to April 2009
Duties: Data entry, customer service, administrative assistant, filing, answer multi phone lines, log in clients for their appointment, schedule appointments, receiving and delivering messages to probation officers, receive and logging in clients payments, assist clients in filling out forms, Education
High school diploma
William J. (Pete) Knight High School - Palmdale, CA August 2004 to May 2008
Skills
• retail sales
• Picker Packer
• Call Center
• General Labor
• Shipping
• Customer Care
• Housekeeping
• Customer Support
• Communications
• Filing
• Excel
• Customer Service
• Loading
• Cleaning
• Warehouse Associate
• Hospitality
• Time Management
• CSR
• Order Puller
• Shipping Receiving
• Hospital experience
• Vital signs
• Computer skills
• Windows
• Communication skills
• Customer service
• Financial services
• Microsoft Excel
• Microsoft Office
• Assembly
• Software troubleshooting
• Skilled nursing facility
• Long term care
Certifications and Licenses
First Aid Certification
CNA
BLS Certification
Driver's License
CPR Certification
Contact this candidate