Customer Service Administrative Assistant

ALEJANDRA EULLOQUI

*************@*****.*** 915-***-**** El Paso, TX 79936

Summary

Organized and dedicated Administrative Assistant specialized in providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills while being able to complete multiple, concurrent tasks. Provides Self-motivated work ethic to perform effectively in independent or team environments. Skills

• People skills

• Data Entry Documentation

• Cash Deposit Preparation

• Customer service

• Conflict resolution

• Call center experience

• High-energy attitude

• Effective listening

• Bilingual

• Stress Management

• Document and File Management

• CNA Certified (Cd. Juarez Chihuahua)

Experience

Secretaria de Salud Cd.Juarez, Chih.

Administrative Assistant

07/2005 - Current

• Developed administrative process to achieve a organized working environment and improve office efficiency.

• Scheduled patient appointments as well as provided general information to clarify their doubts.

• Received and routed incoming calls and correspondence to promote timely communication.

• Kept track of medical records and uploaded them to the medical database for future record keeping.

• Delivered exceptional customer service through direct communication with clients and team members.

Independent Employeer Cd.Juarez,

Chih.

Care Giver

01/2020 to 05/2022

• Assisted with dressing guidance, grooming, meal preparation and timed medication administration.

• Maintained clean personal areas and prepared healthy meals to support client nutrition.

• Provided proper transportation to doctor's appointments.

• Determined specific needs and provided most appropriate level of services for patient well-being.

Boostmobile/Genpact Cd.Juarez, Chih.

Bilingual Call Center Agent

01/2004 – 05/2005

• Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

• Met or exceeded call speed, accuracy and volume

benchmarks on consistent basis.

• Audited customer account information to identify issues and develop solutions.

• Trained and supervised new employees to promote overall team productivity and consistent service.

Education and Training

Cruz Roja Mexicana - Cd Juarez, Chih.

CNA Certification received 06/2005

Preparatoria Cultural - Cd Juarez, Chih.

High School Diploma received 03/2003

Languages

Fluent in both English and Spanish.

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