Customer Service Call Center

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Objective: To gain successful oe to support my family and to enhance

my skills as an individual.

Education: Hugh M. Cummings High School

Burlington, N.C 27217

(1984-1987)

Winston-Salem State University

Winston-Salem, N.C. 27106

(1987-1991)

Mass Communications-major

* Employment: Conduent

Raleigh, N.C. 27615

(9/2019- Current)

Customer Service Professional

Employment: Alorica- Call Center

Greensboro, N.C. 27706

3/2018-5/2018)

Customer Service Expert

Employment: American Express Co.

Greensboro, N.C.27704 :

(6/199 4-7/2003)

CAS Authorizer, Telex Representative

Duties: answering aultiple phone Hoes omibe dspace with credit charges,

filing, writing memos,facilitating meetings,1o Key trained, Excel trained

Alamance Community College

Burlington, N.C. 27217

(6/2005-9/2010)

Teacher's Assistant

Duties: filing record keeping, writing memos, tutoring, attending parental

conferences, data entry, memo writing

Americorps *VISTA

Burlington, N. C. 27217

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