Office Manager Guest Services
Resume:
Danielle Maggard
Phoenix, AZ *****
****************@*****.***
Dedicated and detail-oriented housekeeping and maintenance professional with 10 years of experience in managing daily operations, scheduling, and ensuring cleanliness and quality in various settings. Skilled in guest services, residential and commercial cleaning, laundry, and office management. Proven ability to multitask and prioritize tasks effectively.
Authorized to work in the US for any employer
Work Experience
Office Manager
Metro Towing and Impounds LLC.-Phoenix, AZ
February 2018 to September 2023
• Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
• Developed and implemented efficient filing systems to improve document organization and retrieval
• Maintained confidential employee records, ensuring compliance with privacy regulations
• Prepared reports on office expenses, budget variances, and operational performance for senior management review
• Negotiated contracts with vendors for office supplies/services to secure cost-effective solutions without compromising quality or service levels
Head Housekeeper
Serene hotel-Glendale, AZ
January 2020 to May 2023
• Supervised a team of 6 housekeeping staff members, ensuring cleanliness and organization of guest rooms and public areas
• Implemented efficient cleaning procedures and quality control measures to maintain high standards of cleanliness throughout the hotel
• Developed work schedules for housekeeping team, balancing workload distribution to ensure timely completion of tasks
• Collaborated with other departments such as front desk and maintenance to address guest requests or resolve issues promptly
• Maintained accurate records of room occupancy rates, linen inventory, and maintenance requests for reporting purposes
• Resolved guest complaints related to housekeeping services in a professional manner while maintaining positive relationships with guests
Cleaning technician
eMaids-Phoenix, AZ
June 2019 to August 2021
• Adhered to company policies and procedures while carrying out daily cleaning duties
• Managed multiple tasks simultaneously while maintaining attention to detail
• Worked independently without direct supervision while maintaining high quality standards
• Maintained knowledge of different types of surfaces/materials requiring specific care instructions (e.g., hardwood floors vs. tile)
• Performed thorough cleaning and sanitization of assigned areas, including floors, surfaces, and fixtures Education
GED
Rio Salado College - Tempe, AZ
February 2012 to September 2013
Skills
• Maintenance (5 years)
• Residential and commercial housekeeping (10+ years)
• Office Management (3 years)
• Time management (8 years)
Assessments
Mechanical knowledge — Proficient
July 2023
Understanding and applying mechanical concepts and processes Full results: Proficient
Work motivation — Proficient
February 2024
Level of motivation and discipline applied toward work Full results: Proficient
Work style: Reliability — Proficient
August 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Construction safety — Proficient
September 2023
Using safe practices while on a construction site
Full results: Proficient
Attention to detail — Proficient
June 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Retail customer service — Proficient
October 2023
Responding to customer situations in a retail setting Full results: Proficient
Mechanical knowledge — Proficient
February 2024
Understanding and applying mechanical concepts and processes Full results: Proficient
Basic maintenance and repair — Proficient
February 2024
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Cleaner fit — Proficient
November 2024
Measures the traits that are important for successful cleaners Full results: Proficient
Cleaning skills — Proficient
July 2024
Knowledge of cleaning techniques and processes
Full results: Proficient
Work style: Reliability — Proficient
July 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Basic maintenance and repair — Proficient
February 2023
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Sales skills — Proficient
October 2023
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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